Product Director – Enterprise Sales Enablement & Boarding

About the role

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Product Director to join our Product and Technology team and help shape the future of global commerce. Our Product and Technology teams deliver impactful innovations that power transactions across the world, always striving for better and never standing still.

The Merchant & Partner Experience (MPX) team focuses on creating delightful experiences that span the entire customer experience lifecycle for both internal and external customers, maximizing return on investment, and improving speed to market for new products. Within MPX, this role manages Global Payments’ Enterprise Merchant Solutions, specifically focusing on Sales, Boarding, and Servicing products, capabilities, and strategies—driving forward from ideation through delivery.

Responsibilities

• Define and own the long-term product vision across Enterprise Sales & Boarding.
• Develop multi-year roadmaps aligned to company growth objectives, customer needs, and operational transformation goals.
• Establish outcome-based product strategies focused on increasing revenue, improving conversion rates, accelerating boarding speed, and reducing operational friction.
• Identify opportunities to improve straight-through processing, workflow automation, and operational efficiency.
• Drive delivery of AI and automation opportunities across the onboarding lifecycle.
• Lead, mentor, and develop a team of Product Managers and Product Owners.
• Build a high-performing product team focused on customer outcomes, accountability, and continuous improvement.
• Create alignment across multiple product domains and shared platform capabilities.
• Partner closely with Sales leadership to improve efficiency, pipeline quality, conversion, and forecasting.
• Ensure teams maintain strong customer and merchant empathy while balancing business objectives.
• Build trusted partnerships across Commercial, Product, Technology, Operations, Risk, Compliance, and Finance.
• Champion Agile product management practices and modern product operating models.
• Establish clear product goals, OKRs, and KPI frameworks.
• Drive disciplined discovery, prioritization, roadmap management, and value realization processes.
• Ensure prioritization decisions are driven by measurable business value, customer impact, risk mitigation, and strategic objectives.
• Communicate product vision, roadmap decisions, business cases, and investment priorities to senior leadership.
• Facilitate alignment across competing stakeholder priorities while maintaining focus on strategic outcomes.

Requirements

• 7+ years of product management, sales, relationship management, business strategy, or other relevant business experience.
• Experience owning enterprise-scale products supporting sales, onboarding, customer lifecycle management, or operational workflows.
• Demonstrated success defining product strategies and delivering large-scale transformations.
• Experience managing multiple Product Managers and building high-performing product organizations.
• Strong understanding of Salesforce capabilities, architecture, and CRM ecosystems.
• Experience with enterprise sales technology stacks, including CRM, CPQ, workflow automation, lead management, and customer servicing platforms.
• Functional understanding of complex data models and integrations.
• Practical experience leveraging AI, machine learning, automation, and predictive analytics within commercial or operational environments.
• Strong knowledge of Agile product development methodologies and lifecycle.
• Exceptional executive communication and presentation skills.
• Proven stakeholder management and relationship-building capabilities.
• Experience influencing decisions across large, matrixed organizations.
• Ability to translate complex business needs into scalable product strategies.
• Strong understanding of merchant services, payments, acquiring, fintech, or financial technology.
• Knowledge of enterprise merchant onboarding processes, pricing structures, risk workflows, and operational pain points.
• Understanding of sales enablement, lead generation, customer acquisition, and enterprise customer journeys.

Nice-to-have

• Experience with Salesforce Sales Cloud, Service Cloud, Revenue Cloud, CPQ, Agentforce, or related Salesforce ecosystem products.
• Experience leading AI-enabled sales or onboarding initiatives.
• Familiarity with underwriting, KYC/CDD, compliance, risk, or merchant boarding processes.
• Experience building product strategies within complex B2B enterprise environments.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections—it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative—always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Pay

The good faith estimated annual salary range for this full-time position is $157,800.00–$238,275.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Changes in work location may impact the final offered salary.