Product Director – Enterprise Sales Enablement & Boarding

About the role

We are seeking a strategic, customer-centric, and results-oriented Product Director of Enterprise Sales Enablement & Boarding to lead the vision, strategy, and execution of a critical product portfolio supporting the end-to-end enterprise customer lifecycle.

Responsibilities

• Define and own the long-term product vision across Enterprise Sales & Boarding
• Develop multi-year roadmaps aligned to company growth objectives, customer needs, and operational transformation goals
• Establish outcome-based product strategies focused on increasing revenue, improving conversion rates, accelerating boarding speed, and reducing operational friction
• Identify opportunities to improve straight-through processing, workflow automation, and operational efficiency
• Drive delivery of AI and automation opportunities across the onboarding lifecycle
• Lead, mentor, and develop a team of Product Managers and Product Owners
• Create alignment across multiple product domains and shared platform capabilities
• Partner closely with Sales leadership to improve efficiency, pipeline quality, conversion, and forecasting
• Ensure teams maintain strong customer and merchant empathy while balancing business objectives
• Build trusted partnerships across Commercial, Product, Technology, Operations, Risk, Compliance, and Finance
• Champion Agile product management practices and modern product operating models
• Establish clear product goals, OKRs, and KPI frameworks
• Drive disciplined discovery, prioritization, roadmap management, and value realization processes
• Prioritize decisions driven by measurable business value, customer impact, risk mitigation, and strategic objectives
• Communicate product vision, roadmap decisions, business cases, and investment priorities to senior leadership
• Facilitate alignment across competing stakeholder priorities while maintaining focus on strategic outcomes

Requirements

• 7+ years of product management, sales, relationship management, business strategy, or other relevant business experience
• Experience owning enterprise-scale products supporting sales, onboarding, customer lifecycle management, or operational workflows
• Demonstrated success defining product strategies and delivering large-scale transformations
• Experience managing multiple Product Managers and building high-performing product organizations
• Strong understanding of Salesforce capabilities, architecture, and CRM ecosystems
• Experience with enterprise sales technology stacks, including CRM, CPQ, workflow automation, lead management, and customer servicing platforms
• Practical experience leveraging AI, machine learning, automation, and predictive analytics within commercial or operational environments
• Strong knowledge of Agile product development methodologies and lifecycle

Qualifications

• Exceptional executive communication and presentation skills
• Proven stakeholder management and relationship-building capabilities
• Experience influencing decisions across large, matrixed organizations
• Able to translate complex business needs into scalable product strategies
• Strong understanding of merchant services, payments, acquiring, fintech, or financial technology
• Knowledge of enterprise merchant onboarding processes, pricing structures, risk workflows, and operational pain points
• Functional understanding of complex data models and integrations
• Experience with Salesforce Sales Cloud, Service Cloud, Revenue Cloud, CPQ, Agentforce, or related Salesforce ecosystem products
• Experience leading AI-enabled sales or onboarding initiatives
• Familiarity with underwriting, KYC/CDD, compliance, risk, or merchant boarding processes
• Experience building product strategies within complex B2B enterprise environments

Skills

• Strategic thinking and operational execution
• Leadership and influence
• Customer empathy and business acumen
• Data-driven decision making
• Agile product management practices
• Product strategy development
• Team building and mentoring
• Collaboration and partnership
• Communication and presentation skills
• Understanding of merchant services and payments
• Experience with enterprise sales technology
• Leveraging AI and automation
• Managing multiple Product Managers
• Building high-performing product organizations
• Aligning with cross-functional teams
• Driving revenue growth and operational efficiency

Benefits

Our benefits package includes:

• Competitive compensation
• Flexible work arrangements
• Health and wellness programs
• Professional development opportunities
• Employee recognition and rewards
• Community involvement and volunteer programs

Pay

The good faith estimated annual salary range upon hire is $157,800.00-$238,275.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training.

Schedule

Full-time position.