Product Director – Enterprise Sales Enablement & Boarding

About the role

We are seeking a strategic, customer-centric, and results-oriented Product Director of Enterprise Sales Enablement & Boarding to lead the vision, strategy, and execution of a critical product portfolio supporting the end-to-end enterprise customer lifecycle.

Responsibilities

• Define and own the long-term product vision across Enterprise Sales & Boarding
• Develop multi-year roadmaps aligned to company growth objectives, customer needs, and operational transformation goals
• Establish outcome-based product strategies focused on increasing revenue, improving conversion rates, accelerating boarding speed, and reducing operational friction
• Identify opportunities to improve straight-through processing, workflow automation, and operational efficiency
• Drive delivery of AI and automation opportunities across the onboarding lifecycle
• Lead, mentor, and develop a team of Product Managers and Product Owners
• Create alignment across multiple product domains and shared platform capabilities
• Partner closely with Sales leadership to improve efficiency, pipeline quality, conversion, and forecasting
• Ensure teams maintain strong customer and merchant empathy while balancing business objectives
• Build trusted partnerships across Commercial, Product, Technology, Operations, Risk, Compliance, and Finance
• Champion Agile product management practices and modern product operating models
• Establish clear product goals, OKRs, and KPI frameworks
• Drive disciplined discovery, prioritization, roadmap management, and value realization processes
• Prioritize decisions driven by measurable business value, customer impact, risk mitigation, and strategic objectives
• Communicate product vision, roadmap decisions, business cases, and investment priorities to senior leadership
• Facilitate alignment across competing stakeholder priorities while maintaining focus on strategic outcomes

Requirements

• 7+ years of product management, sales, relationship management, business strategy, or other relevant business experience
• Experience owning enterprise-scale products supporting sales, onboarding, customer lifecycle management, or operational workflows
• Demonstrated success defining product strategies and delivering large-scale transformations
• Experience managing multiple Product Managers and building high-performing product organizations
• Strong understanding of Salesforce capabilities, architecture, and CRM ecosystems
• Experience with enterprise sales technology stacks, including CRM, CPQ, workflow automation, lead management, and customer servicing platforms
• Practical experience leveraging AI, machine learning, automation, and predictive analytics within commercial or operational environments
• Strong knowledge of Agile product development methodologies and lifecycle

Qualifications

• Exceptional executive communication and presentation skills
• Proven stakeholder management and relationship-building capabilities
• Experience influencing decisions across large, matrixed organizations
• Able to translate complex business needs into scalable product strategies
• Strong understanding of merchant services, payments, acquiring, fintech, or financial technology
• Knowledge of enterprise merchant onboarding processes, pricing structures, risk workflows, and operational pain points
• Functional understanding of complex data models and integrations
• Experience with Salesforce Sales Cloud, Service Cloud, Revenue Cloud, CPQ, Agentforce, or related Salesforce ecosystem products
• Experience leading AI-enabled sales or onboarding initiatives
• Familiarity with underwriting, KYC/CDD, compliance, risk, or merchant boarding processes
• Experience building product strategies within complex B2B enterprise environments

Skills

• Strategic thinking
• Operational execution
• Product management excellence
• Agile product development
• Customer empathy
• Team leadership
• Stakeholder management
• Communication and presentation
• Executive decision-making

Benefits

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Pay

The good faith estimated annual salary range upon hire is $157,800.00-$238,275.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training.

Schedule

Details on the schedule will be provided in the interview process.