Product Director – Enterprise Sales Enablement & Boarding
Global Payments Inc. · Illinois, United States · Yesterday
Business Development$158k–$238k/yrFull-time
About the role
We are seeking a strategic, customer-centric, and results-oriented Product Director of Enterprise Sales Enablement & Boarding to lead the vision, strategy, and execution of a critical product portfolio supporting the end-to-end enterprise customer lifecycle.
Responsibilities
- Define and own the long-term product vision across Enterprise Sales & Boarding
- Develop multi-year roadmaps aligned to company growth objectives, customer needs, and operational transformation goals
- Establish outcome-based product strategies focused on increasing revenue, improving conversion rates, accelerating boarding speed, and reducing operational friction
- Identify opportunities to improve straight-through processing, workflow automation, and operational efficiency
- Drive delivery of AI and automation opportunities across the onboarding lifecycle
- Lead, mentor, and develop a team of Product Managers and Product Owners
- Create alignment across multiple product domains and shared platform capabilities
- Partner closely with Sales leadership to improve efficiency, pipeline quality, conversion, and forecasting
- Ensure teams maintain strong customer and merchant empathy while balancing business objectives
- Build trusted partnerships across Commercial, Product, Technology, Operations, Risk, Compliance, and Finance
- Champion Agile product management practices and modern product operating models
- Establish clear product goals, OKRs, and KPI frameworks
- Drive disciplined discovery, prioritization, roadmap management, and value realization processes
- Prioritize decisions driven by measurable business value, customer impact, risk mitigation, and strategic objectives
- Communicate product vision, roadmap decisions, business cases, and investment priorities to senior leadership
- Facilitate alignment across competing stakeholder priorities while maintaining focus on strategic outcomes
Requirements
- 7+ years of product management, sales, relationship management, business strategy, or other relevant business experience
- Experience owning enterprise-scale products supporting sales, onboarding, customer lifecycle management, or operational workflows
- Demonstrated success defining product strategies and delivering large-scale transformations
- Experience managing multiple Product Managers and building high-performing product organizations
- Strong understanding of Salesforce capabilities, architecture, and CRM ecosystems
- Experience with enterprise sales technology stacks, including CRM, CPQ, workflow automation, lead management, and customer servicing platforms
- Practical experience leveraging AI, machine learning, automation, and predictive analytics within commercial or operational environments
- Strong knowledge of Agile product development methodologies and lifecycle
Qualifications
- Exceptional executive communication and presentation skills
- Proven stakeholder management and relationship-building capabilities
- Experience influencing decisions across large, matrixed organizations
- Ability to translate complex business needs into scalable product strategies
- Strong understanding of merchant services, payments, acquiring, fintech, or financial technology
- Knowledge of enterprise merchant onboarding processes, pricing structures, risk workflows, and operational pain points
- Functional understanding of complex data models and integrations
- Experience with Salesforce Sales Cloud, Service Cloud, Revenue Cloud, CPQ, Agentforce, or related Salesforce ecosystem products
- Experience leading AI-enabled sales or onboarding initiatives
- Familiarity with underwriting, KYC/CDD, compliance, risk, or merchant boarding processes
- Experience building product strategies within complex B2B enterprise environments
Skills
- Strategic thinking
- Operational execution
- Customer-centric approach
- Data-driven decision making
- Team leadership and mentorship
- Product management excellence
- Agile product development
- Communication and presentation skills
- Stakeholder management
- Leadership and influence
- Business strategy and planning
- Product vision and strategy
- Outcome-based product strategies
- AI and automation
- Workflows and automation
- Operational efficiency
- Customer empathy and balance
- Alignment across product domains
- Partnerships and collaboration
- Product management excellence
- Product goals and OKRs
- Value realization processes
- Competitive analysis and strategy
- Market trends and insights
- Customer journey mapping
- Product strategy and execution
- Product roadmap management
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product feedback and improvement
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management
- Product scalability and growth
- Product sustainability and environmental impact
- Product localization and internationalization
- Product accessibility and usability
- Product security and privacy
- Product compliance and regulatory requirements
- Product intellectual property and protection
- Product branding and positioning
- Product reputation and brand management
- Product crisis management and response
- Product innovation and improvement
- Product testing and validation
- Product launch and deployment
- Product support and maintenance
- Product training and education
- Product marketing and promotion
- Product pricing and strategy
- Product performance and metrics
- Product governance and compliance
- Product risk management