Product Development & Investor Relations Manager
Position Summary
The Product Development & Investor Relations Manager is responsible for leading the strategy, development, and performance of the company’s mortgage product portfolio while managing and expanding investor relationships.
Key Responsibilities
Own the end-to-end lifecycle of mortgage products (Agency, Government, Jumbo, Non-QM, DPA, and specialty programs)
Identify and launch new products based on market demand, competitive positioning, and investor appetite
Define product guidelines, overlays, pricing strategy, and rollout plans
Partner with underwriting, compliance, capital markets, and operations to ensure successful implementation
Monitor product performance including margin, pull-through, fallout, and operational efficiency
Continuously optimize product offerings based on performance data and market trends
Serve as primary relationship manager for all investors (Agency, Non-Agency, Correspondent, and private capital)
Manage investor scorecards, delivery expectations, and performance reviews
Aid in resolving investor-related issues including suspense conditions, purchase delays, and escalations
Expand investor network to improve execution, pricing, and liquidity
Partner with secondary marketing to optimize execution strategy and investor allocation
Collaborate with post-closing to improve purchase cycle times and reduce investor friction
Analyze and address bottlenecks related to shipping, suspense, and purchase timelines
Reduce curtailments, exceptions, and aged loan inventory
Align product design with operational capabilities to improve throughput
Cross-functionally lead initiatives to accelerate speed-to-market for new products
Present product performance, investor trends, and strategic recommendations to executive leadership
Qualifications
8–10+ years of mortgage industry experience
Strong background in capital markets, secondary marketing, underwriting or product strategy
Deep knowledge of Agency, Government, Jumbo, and Non-QM products
Strong cross-functional leadership and communication skills
Preferred: Experience managing investor relationships, launching new mortgage products or channels, MBA or advanced business/finance background, revenue growth and margin expansion, investor diversification and execution quality, speed and success of new product launches, operational efficiency and post-closing performance
Why Work for Universal Lending Corporation
Universal Lending Corporation was founded nearly 40 years ago on the principle that our customers deserve individual and specialized attention throughout the mortgage process. We offer an inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. At Universal Lending Corporation, you can work with other passionate, purposeful, and customer-centric people, all sharing the same goal of helping people achieve their dreams.
Universal Lending Corporation offers a competitive compensation package based on experience and skill, including a comprehensive benefits package inclusive of Medical, Dental, and Vision. Physical Requirements: This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels.
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Travel Requirements: Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times.
FLSA Classification: Exempt
Disclaimer: Universal Lending Corporation is an equal opportunity employer. Candidates must be authorized to work in the United States.