Product Content Specialist

What You'll Do

• Master the Content: Create and maintain customer-facing product content, including help center articles, FAQs, microcopy, release communications, and product documentation.
• Drive Product Adoption: Develop customer education experiences through interactive product tours, tutorials, video scripts, and visual content that drive product adoption.
• Enable Internal Teams: Lead internal product enablement by creating and delivering training sessions, onboarding content, release guides, and role-specific learning materials.
• Manage the LMS: Co-manage and maintain LMS content, assessments, and enablement resources to ensure customer-facing teams remain confident and up to date.
• Bridge the Gap: Partner with Product and Product Marketing to translate complex product updates into clear, engaging content for both customers and internal teams.
• Align the Organization: Collaborate with Customer Success, Support, Sales, Customer Onboarding, and Enablement to ensure consistent messaging and successful feature adoption across the customer journey.
• Optimize Through Insights: Use customer feedback, support trends, and product insights to identify knowledge gaps and continuously improve product education and enablement.
• Leverage Modern AI: Leverage AI and modern content creation tools to accelerate content development, improve quality, and enhance the customer and employee learning experience.

Requirements

• Experience creating content for SaaS products or B2B software.
• Experience with LMS administration and creating internal training and async content.
• Familiarity with field service management, CRM, or operations software.
• Experience with video editing or creating product tutorial videos.
• Experience writing microcopy and designing onboarding experiences, both customer-facing and internal.
• Experience working cross-functionally on a global team.
• Familiarity with AI-powered products and customer education best practices.

Tools You’ll Be Using

• Zendesk
• Jira
• Confluence
• Figma
• Navattic
• Beamer
• Mindtickle
• Google Workspace

Why Join Workiz?

• Collaborative Environment: Nurtures a culture of collaboration and support, where ideas are highly valued and teamwork is fundamental.
• Dynamic Growth: Joins a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change.
• Impactful Contributions: Witnesses the direct impact of your efforts on the success of our customers and the advancement of field service business management.
• At the end of the day, it’s all about the people: Our customers are at the heart of everything we do. We focus on empowering our team members, valuing each as a long-term investment.
• Emphasizes the importance of ongoing growth: Dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities.
• Why You’ll Love Being a Workizer: Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting!
• Collaborative Excellence: Foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results.
• Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.
• Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.
• Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.
• We take our work seriously, but we know how to let loose and celebrate our wins!
• Premium perks: Stay energized with a fully stocked kitchen featuring premium coffee and a curated selection of snacks.
• Beyond the desk: We’re big on culture. From our monthly Book Club to catered lunches and hosted happy hours, we make space for real connection.
• Compensation and Benefits: Market-level compensation based on experience: $71,000. Workiz provides a comprehensive benefits package, featuring employee stock options, up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage, and a 4% match on 401k contributions.
• Paid Time Off: 16 days per year (that grows with tenure!). Sick Leave: 5 days per year.