Product Content Specialist

About the role

This organization operates within the legal accounting software industry, addressing the challenge of delivering clear, comprehensive instructional content for specialized financial software used in legal settings. It focuses on enhancing user understanding and confidence through well-structured help systems and knowledge bases.

The PRODUCT CONTENT SPECIALIST is responsible for developing a comprehensive help system for a legal accounting software product. This role transforms limited existing documentation into clear, accessible content that supports users in effectively navigating the product. The specialist collaborates with various internal teams to ensure accurate and user-friendly information, playing a key role in improving customer experience and product adoption.

Responsibilities

• Develop and maintain in-depth knowledge of the legal accounting product to translate complex information into clear, engaging content.
• Write user-friendly articles tailored to the target audience.
• Support and maintain in-app communications.
• Collaborate with Product, Support, Customer Team, Development, and UX departments to document software workflows accurately.
• Coordinate with other writers and Support team members.
• Lead regular meetings with product managers, provide status updates, and ensure accountability.
• Adhere to release schedules and meet deadlines.
• Contribute to help center strategy and content management discussions.
• Follow documentation style guides and suggest improvements when appropriate.

Requirements

• Bachelor’s Degree in Technical Communication, Technical Writing, English, or related field.
• 3-4 years of experience in technical or software content writing.
• Strong communication skills facilitating effective collaboration.
• Ability to understand complex technical and accounting concepts and simplify them.
• Excellent oral, written, analytical, and organizational skills.
• Self-motivated and able to work independently and within a team.
• High emotional intelligence and interpersonal skills.
• Proficiency with tools such as Zendesk, Microsoft Office, Pendo, Notion, Asana, and HTML.
• Familiarity with SaaS, agile development, and AIDLC.
• Experience creating online help files, knowledge base articles, and software release notes.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible working arrangements and paid time off.
• Paid birthday leave.
• Frequent team-building events.
• Training and development opportunities.

Pay

Salary range is 75,000 to 85,000.