Product Claims Analyst
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting.
The posting includes:
- Intro paragraph: "At Percepta, we bring first-class service across each market we support. As Product Claims Analyst working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture."
- Then "What You’ll Be Doing" with description of Legal Analyst responsibilities (though title mismatch). It lists many bullet-like sentences.
- Then "During a Typical Day, You’ll" with a list of tasks (Consumer Litigation and Claims...). Actually it's a long paragraph with many responsibilities.
- Then "Work Environment and Personnel Development" etc.
- Then "Miscellaneous Work on activities and/or projects as requested by Manager"
- Then "What You Bring To The Role" with Education, Experience.
- Then "About Percepta" description.
- Then values etc.
We need to extract sections: About the role (maybe intro), Responsibilities (the duties), Requirements/Qualifications (education/experience), Skills maybe implied, Benefits/Pay/Schedule not present (no mention). So we should not create those sections.
We must not repeat job title as heading. The page already shows it, so we don't add heading for title.
We need to use for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc.
We need to decide how to structure.
Potential sections:
- About the role (intro paragraph)
- Responsibilities (list of duties)
- Requirements (Education and Experience)
- Maybe Skills? Not explicit but could infer from responsibilities; but we should not create unless posting states them. The posting does not have a separate Skills section. So we skip.
- Benefits, Pay, Schedule: not present, so skip.
- About Percepta: maybe could be "About the company" but not in the list of allowed headings. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not add a section for About Percepta unless we map it to About the role? The intro already covers role. The About Percepta is company description; maybe we could include under About the role? But instructions: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we could also use other headings? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map company description maybe under About the role? But About the role is about the role, not company. However we could treat the intro as About the role and include company description there? Might be okay.
Better: Have sections: About the role (intro + maybe company description?), Responsibilities (duties), Requirements (education/experience). No other sections.
We need to preserve all substantive information: we must not lose any details from the posting. So we need to include all responsibilities sentences, all experience/education details, and maybe the company description and values? The values are part of About Percepta; but if we don't have a section for it, we might drop it, which would lose substantive info. However the instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to include company description and values somewhere. Since we cannot create a heading not in the list, maybe we can include them as a paragraph under About the role? But About the role is supposed to be about the role; but we can still include extra info there as prose. The instruction didn't forbid adding extra content under those headings. So we can put company description and values in a
under About the role.
Similarly, the "Work Environment and Personnel Development" and "Miscellaneous" are part of responsibilities? Could be included under Responsibilities as additional duties.
Thus we can have:
About the role
At Percepta, we bring first-class service across each market we support. As Product Claims Analyst working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. United States
But we need to ensure we don't repeat job title. Already not.
Now Responsibilities: we need to list duties as - . The posting includes many sentences under "What You’ll Be Doing" and "During a Typical Day, You’ll". Also "Work Environment and Personnel Development" and "Miscellaneous". We'll combine all duty sentences into list items.
We must preserve all substantive information: each sentence should be a list item? Or we can group similar items but must not lose detail. Safer to make each sentence a separate
- . However some sentences are long and contain multiple clauses separated by commas; but they are still one responsibility. We'll keep them as is.
Let's extract duties:
From "What You’ll Be Doing": The Legal Analyst is responsible for investigating and resolving legal claims in a timely and professional manner.
The Legal Analyst is responsible for communicating with customers and dealerships via phone and written communication.
The Legal Analyst is responsible for learning and executing the complete product liability handling process and meeting expected customer service levels and business performance goals.
From "During a Typical Day, You’ll": (the block after that heading) It seems like a run-on list. Let's split by sentences (they are separated by spaces but no punctuation? Actually they are separated by spaces and capital letters? Let's parse:
"Consumer Litigation and Claims In consultation, with corporate attorney, responsible for resolving legal claims from investigation to completion in a timely and professional mannerResponsible for contacting customers, dealerships, and other entities to investigate and respond to the claimResponsible for coordinating vehicle inspections with customers, dealerships, and field operationsClose the Legal claim after appropriate investigation and final decision reached with managementProactively handle pre-litigation matters to best serve the customer while also protecting the CompanyEstablish and maintain a strong working relationship with facing Region(s) and other business divisionsCommunicate timely, professional, and grammatically correct responses to customers and dealer personnelPortray a knowledgeable and courteous impression to customers and dealer personnelHandle challenging calls and emails while avoiding escalation whenever possibleContinuously improve call handling skills, system knowledge, legal analysis, and communication skills, thus, enhancing customer satisfaction and service level resultsIdentify and relay areas for improvement within the program to managementBe responsive to and execute process improvement/enhancement programsDocument each claim contact in the appropriate system and create/maintain all contact communications in an electronic case fileElectronically file the matter for long-term retentionGenerate dealership payment codes for repairs and other costsNegotiate and resolve settlement offers and payoutsIdentify vehicle issue trends and report them to management, Design Analysis Engineers, and Automotive Safety Office for specific recalls and other safety measuresUtilize applicable law when assessing claims for reviewPrepare and present cases for case assessment meetings before management, attorneys, and colleagues on a regular basisMeet with management to provide input for process improvements, litigation prevention, and retaining customer loyaltyCoordinate vehicle buybacks between a dealership, Ford RAV, and the customer for re-acquired vehicle processingUtilize the following systems for case review and processing: GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, Morley RAV Portal."
We need to split into separate responsibilities. Each starts with a capital letter (except maybe after colon). Let's manually split:
- Consumer Litigation and Claims In consultation, with corporate attorney, responsible for resolving legal claims from investigation to completion in a timely and professional manner
- Responsible for contacting customers, dealerships, and other entities to investigate and respond to the claim
- Responsible for coordinating vehicle inspections with customers, dealerships, and field operations
- Close the Legal claim after appropriate investigation and final decision reached with management
- Proactively handle pre-litigation matters to best serve the customer while also protecting the Company
- Establish and maintain a strong working relationship with facing Region(s) and other business divisions
- Communicate timely, professional, and grammatically correct responses to customers and dealer personnel
- Portray a knowledgeable and courteous impression to customers and dealer personnel
- Handle challenging calls and emails while avoiding escalation whenever possible
- Continuously improve call handling skills, system knowledge, legal analysis, and communication skills, thus, enhancing customer satisfaction and service level results
- Identify and relay areas for improvement within the program to management
- Be responsive to and execute process improvement/enhancement programs
- Document each claim contact in the appropriate system and create/maintain all contact communications in an electronic case file
- Electronically file the matter for long-term retention
- Generate dealership payment codes for repairs and other costs
- Negotiate and resolve settlement offers and payouts
- Identify vehicle issue trends and report them to management, Design Analysis Engineers, and Automotive Safety Office for specific recalls and other safety measures
- Utilize applicable law when assessing claims for review
- Prepare and present cases for case assessment meetings before management, attorneys, and colleagues on a regular basis
- Meet with management to provide input for process improvements, litigation prevention, and retaining customer loyalty
- Coordinate vehicle buybacks between a dealership, Ford RAV, and the customer for re-acquired vehicle processing
- Utilize the following systems for case review and processing: GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, Morley RAV Portal.
Now "Work Environment and Personnel Development" block:
"Support and sustain a positive work environment that fosters team performance through own work and behavior
Be receptive to performance feedback and work on improving own skills
Help identify and resolve conflicts with sensitivity and tact"
These are also responsibilities.
"Miscellaneous Work on activities and/or projects as requested by Manager"
That's another responsibility.
Thus we can combine all these into a
list.
Now Requirements/Qualifications: Education College Degree required; Experience Minimum twelve (12) months experience in customer service; phone customer service experience. Minimum 1 year Paralegal experience; Claim adjuster experience preferred, but not required.
We could make a list for requirements.
Now we need to output only HTML fragment, no markdown fences.
Let's construct:
About the role
At Percepta, we bring first-class service across each market we support. As Product Claims Analyst working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first
- for any list of duties/requirements/benefits, and
for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to decide how to structure. Potential sections: - About the role (intro paragraph) - Responsibilities (list of duties) - Requirements (Education and Experience) - Maybe Skills? Not explicit but could infer from responsibilities; but we should not create unless posting states them. The posting does not have a separate Skills section. So we skip. - Benefits, Pay, Schedule: not present, so skip. - About Percepta: maybe could be "About the company" but not in the list of allowed headings. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not add a section for About Percepta unless we map it to About the role? The intro already covers role. The About Percepta is company description; maybe we could include under About the role? But instructions: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we could also use other headings? It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map company description maybe under About the role? But About the role is about the role, not company. However we could treat the intro as About the role and include company description there? Might be okay. Better: Have sections: About the role (intro + maybe company description?), Responsibilities (duties), Requirements (education/experience). No other sections. We need to preserve all substantive information: we must not lose any details from the posting. So we need to include all responsibilities sentences, all experience/education details, and maybe the company description and values? The values are part of About Percepta; but if we don't have a section for it, we might drop it, which would lose substantive info. However the instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to include company description and values somewhere. Since we cannot create a heading not in the list, maybe we can include them as a paragraph under About the role? But About the role is supposed to be about the role; but we can still include extra info there as prose. The instruction didn't forbid adding extra content under those headings. So we can put company description and values in a
under About the role. Similarly, the "Work Environment and Personnel Development" and "Miscellaneous" are part of responsibilities? Could be included under Responsibilities as additional duties. Thus we can have:
About the role
At Percepta, we bring first-class service across each market we support. As Product Claims Analyst working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. United States
But we need to ensure we don't repeat job title. Already not. Now Responsibilities: we need to list duties as- . The posting includes many sentences under "What You’ll Be Doing" and "During a Typical Day, You’ll". Also "Work Environment and Personnel Development" and "Miscellaneous". We'll combine all duty sentences into list items. We must preserve all substantive information: each sentence should be a list item? Or we can group similar items but must not lose detail. Safer to make each sentence a separate
- . However some sentences are long and contain multiple clauses separated by commas; but they are still one responsibility. We'll keep them as is.
Let's extract duties:
From "What You’ll Be Doing": The Legal Analyst is responsible for investigating and resolving legal claims in a timely and professional manner.
The Legal Analyst is responsible for communicating with customers and dealerships via phone and written communication.
The Legal Analyst is responsible for learning and executing the complete product liability handling process and meeting expected customer service levels and business performance goals.
From "During a Typical Day, You’ll": (the block after that heading) It seems like a run-on list. Let's split by sentences (they are separated by spaces but no punctuation? Actually they are separated by spaces and capital letters? Let's parse:
"Consumer Litigation and Claims In consultation, with corporate attorney, responsible for resolving legal claims from investigation to completion in a timely and professional mannerResponsible for contacting customers, dealerships, and other entities to investigate and respond to the claimResponsible for coordinating vehicle inspections with customers, dealerships, and field operationsClose the Legal claim after appropriate investigation and final decision reached with managementProactively handle pre-litigation matters to best serve the customer while also protecting the CompanyEstablish and maintain a strong working relationship with facing Region(s) and other business divisionsCommunicate timely, professional, and grammatically correct responses to customers and dealer personnelPortray a knowledgeable and courteous impression to customers and dealer personnelHandle challenging calls and emails while avoiding escalation whenever possibleContinuously improve call handling skills, system knowledge, legal analysis, and communication skills, thus, enhancing customer satisfaction and service level resultsIdentify and relay areas for improvement within the program to managementBe responsive to and execute process improvement/enhancement programsDocument each claim contact in the appropriate system and create/maintain all contact communications in an electronic case fileElectronically file the matter for long-term retentionGenerate dealership payment codes for repairs and other costsNegotiate and resolve settlement offers and payoutsIdentify vehicle issue trends and report them to management, Design Analysis Engineers, and Automotive Safety Office for specific recalls and other safety measuresUtilize applicable law when assessing claims for reviewPrepare and present cases for case assessment meetings before management, attorneys, and colleagues on a regular basisMeet with management to provide input for process improvements, litigation prevention, and retaining customer loyaltyCoordinate vehicle buybacks between a dealership, Ford RAV, and the customer for re-acquired vehicle processingUtilize the following systems for case review and processing: GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, Morley RAV Portal."
We need to split into separate responsibilities. Each starts with a capital letter (except maybe after colon). Let's manually split:
- Consumer Litigation and Claims In consultation, with corporate attorney, responsible for resolving legal claims from investigation to completion in a timely and professional manner
- Responsible for contacting customers, dealerships, and other entities to investigate and respond to the claim
- Responsible for coordinating vehicle inspections with customers, dealerships, and field operations
- Close the Legal claim after appropriate investigation and final decision reached with management
- Proactively handle pre-litigation matters to best serve the customer while also protecting the Company
- Establish and maintain a strong working relationship with facing Region(s) and other business divisions
- Communicate timely, professional, and grammatically correct responses to customers and dealer personnel
- Portray a knowledgeable and courteous impression to customers and dealer personnel
- Handle challenging calls and emails while avoiding escalation whenever possible
- Continuously improve call handling skills, system knowledge, legal analysis, and communication skills, thus, enhancing customer satisfaction and service level results
- Identify and relay areas for improvement within the program to management
- Be responsive to and execute process improvement/enhancement programs
- Document each claim contact in the appropriate system and create/maintain all contact communications in an electronic case file
- Electronically file the matter for long-term retention
- Generate dealership payment codes for repairs and other costs
- Negotiate and resolve settlement offers and payouts
- Identify vehicle issue trends and report them to management, Design Analysis Engineers, and Automotive Safety Office for specific recalls and other safety measures
- Utilize applicable law when assessing claims for review
- Prepare and present cases for case assessment meetings before management, attorneys, and colleagues on a regular basis
- Meet with management to provide input for process improvements, litigation prevention, and retaining customer loyalty
- Coordinate vehicle buybacks between a dealership, Ford RAV, and the customer for re-acquired vehicle processing
- Utilize the following systems for case review and processing: GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, Morley RAV Portal.
Now "Work Environment and Personnel Development" block:
"Support and sustain a positive work environment that fosters team performance through own work and behavior
Be receptive to performance feedback and work on improving own skills
Help identify and resolve conflicts with sensitivity and tact"
These are also responsibilities.
"Miscellaneous Work on activities and/or projects as requested by Manager"
That's another responsibility.
Thus we can combine all these into a
- list.
Now Requirements/Qualifications: Education College Degree required; Experience Minimum twelve (12) months experience in customer service; phone customer service experience. Minimum 1 year Paralegal experience; Claim adjuster experience preferred, but not required.
We could make a
- list for requirements.
Now we need to output only HTML fragment, no markdown fences.
Let's construct:
About the role
At Percepta, we bring first-class service across each market we support. As Product Claims Analyst working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first