Product Build Coordinator

About Railbookers

We believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. We're a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well—aligned and engaged.

Job Purpose: The Product Build Coordinator completes the technical product build of existing and new travel products for all brands. This role develops professional expertise with a solid understanding of team and department goals and operations, seeking continuous growth and learning opportunities.

Responsibilities

• Product Build Management: Manage all aspects of building all components (hotel, activities, train, cruise, etc.) of the travel products in the operational/booking systems.
• Demonstrate strong project management and organizational skills, multitasking ability, and work effectively with internal stakeholders across functions.
• Contract and Inventory Management: Load all contract details including room types, rates, inventory, and taxes with a high degree of accuracy. Update the system in a timely manner when rate and/or terms change. Accurately input all service types of inventories and maintain inventory reductions provided by suppliers. Identify and resolve potential impact to existing bookings.
• Pricing and Accuracy: Complete pricing application based on current business practices. Proof for accuracy of both inputs and outputs. Meet all Key Performance Indicators (KPI) for each task.
• System and Communication Management: Update all systems and internal communications related to vendor changes and passenger requests. Handle product build inquiries that come into the help desk/chats. Regularly maintain department documentation to ensure updated processes are incorporated.
• Cross-functional Collaboration: Work closely with Systems and Innovations teams to enhance booking system. Build productive and stable working relationships with internal functional team and cross-functional teams, with some support and supervision from senior team members.
• Problem-solving and Decision-making: Work on problems of moderate scope where analysis of situations or data may be required. Exercise judgment within the scope of role or defined procedures to determine appropriate action. Understand why the work is important to the broader department.
• Proactive Quality Control: Provide suggestions for improvements in content processes. Proactively checks on products, services, travel documents, websites, and other areas where content is delivered. Perform all other duties as assigned.

Qualifications

• Bachelor's degree preferred.
• Minimum of 2+ years of relevant experience.
• Must be comfortable communicating with internal and external customers and vendors through various means of communication including phone calls.
• Well-organized and extremely detail-oriented.
• Proven ability to establish and meet deadlines.
• Able to multi-task on multiple projects at once.
• Experience working with databases and systems.
• Proactive approach to improving processes and tasks.
• Computer proficiency in Microsoft Office.