Product and Implementation Specialist- Fintech Services

Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate supports partner success, relationship management, operational coordination, and reporting across Midland States Bank’s Banking-as-a-Service (BaaS) and FinTech partner portfolio.

Responsibilities

• Provide support and promote Midland States Bank Core Vision and Values.
• Work alongside the Client Success Manager FinTech Services, FinTech Services team, and internal partners to support relationships with existing and prospective fintech partners.
• Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests.
• Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings.
• Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution.
• Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries.
• Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities.
• Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones.
• Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management.
• Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration.
• Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities.
• Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing, and operational decision-making.
• Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools.
• Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support.
• Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders.
• Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders.
• Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements.
• Perform other duties as assigned.

Requirements

• Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar field.
• 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles.
• Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred.
• Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions.
• Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries.
• Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred.
• Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams.
• Ability to analyze information, identify trends or issues, and escalate items appropriately.
• Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items.
• Demonstrated experience and understanding of prioritization of work.
• Adaptable, juggling multiple and sometimes changing priorities.
• Comfortable learning new systems, tools, reporting processes, and fintech operating models.
• Ability to think creatively and recognize and encourage creativity in others.
• Self-motivated with the aptitude to work independently with minimal supervision.
• Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies.

Skills

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self-development
• Being flexible and adaptable

Benefits

• Comprehensive healthcare
• Well-being benefits
• Paid family leave
• Generous paid time off
• Banking perks
• Employee Stock Purchase Plan
• 401K plan with company match
• Opportunity to participate in Non-Qualified Deferred Compensation plan (eligibility requirements apply)
• Short-term incentives (bonus and/or commission)
• Long-term incentives (stock awards)

Pay

Salary Range: $60,000–80,000 yearly. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (bonus and/or commission) and may include long-term incentives (stock awards).