Product Implementation Specialist

Responsibilities

• Acts as point person for assigned Myriad implementations, working closely with account executives and EMR/interface project managers assigned to the account and aligning with other internal stakeholders as needed.
• Manages overall implementation project plan as well as regular status reports, keeping customer stakeholders aware of project progress and escalating issues as needed to ensure timely Go-Lives.
• PARTNERS WITH CUSTOMER FOR COORDINATION AND EXECUTION OF END-USER TRAINING TO DRIVE PRODUCT ADOPTION.

Qualifications

• Required: Bachelor's degree in business administration, marketing, healthcare, or related field
• 2+ years of experience in Project Management
• Certification in one or more Epic modules (Ex. Order Transmittal, Beaker, Ambulatory, Care Everywhere)
• Proven success leading HIT implementations across large, complex health systems – on client or vendor side
• Success managing competing priorities from a variety of internal and external stakeholders, focusing on customer success by maximizing utilization of current functionality while creating optimization plans to drive engagement as new functionality emerges
• Strong communication skills with the ability to collaborate at multiple levels across the organization and with hospitals, healthcare practices and EMR vendors
• Demonstrated ability to be self-directed with excellent organizational, analytical, writing, interpersonal and project-related skills
• Travel: 10% of working time away from primary work location, may include overnight/weekend travel
• PMP and/or Lean Six Sigma certification - preferred
• Familiarity with Jira, Confluence, Salesforce - preferred