Product Implementation Analyst

Responsibilities

• Install a wide range of products and services involving extensive customer interaction.
• Demonstrate a working understanding of products, related technologies, and the implementation process.
• Demonstrate in-depth knowledge of presentation tools and techniques.
• Demonstrate working knowledge of adult learning theory.
• Deliver learning in a live or virtual classroom setting using presentation tools and techniques.
• Adapt presentation techniques and style to meet audience needs and deliver to small and large audiences.
• Use a Facilitator Guide, personal experiences, and in-depth knowledge of learning techniques to deliver course materials.
• Use questioning and probing skills to adapt and modify delivery.
• Provide feedback on course design to the development team and demonstrate effective classroom control techniques.
• Have in-depth experience, knowledge, and skills in own job family, applying these to a wide range of standard and non-standard situations.
• Work independently with minimal guidance, determining own work priorities, and acting as a resource for colleagues with less experience.

Qualifications

• Bachelor's degree or equivalent work experience.
• Clinical experience and/or hospital pharmacy workflow knowledge required.
• Pharmacy consulting experience a plus.
• Technical support experience in a hospital setting a plus.
• Project management focus preferred.
• Training and teaching experience a plus.
• Moderate technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology.
• Knowledge of VMware, Sequel Server, and Microsoft Active Directory a plus.
• The effective Product Implementation Analyst must be able to clearly communicate, thoroughly document, and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations.
• Strong written and verbal communication skills are required.
• The candidate must possess and maintain a valid driver license and be at least 21 years old.
• Upon hire, the candidate must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions.
• Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.