Product Implementation Analyst

Job Summary

This is a 12+ months contract position located in San Diego, CA. Work hours are between 7a-7p Mon-Fri. Some nights/weekends may be required.

Requirements

• 3 Must haves on the resume: customer service experience, technical aptitude, hospital experience a plus
• Education requirements: High school diploma or equivalent

Accountabilities

• Install and support Pyxis Dispensing hardware and software in an acute care setting
• Perform upgrades to Pyxis Dispensing software and hardware
• Complete training and develop basic competency in the Pyxis Med Dispensing product line
• Provide basic problem solving and troubleshooting as needed for customers
• Conduct customer training on the use of Pyxis Dispensing products
• Establish and maintain customer service relationships to ensure a long-term business partnership

Qualifications

• Clinical experience and/or hospital pharmacy workflow knowledge required
• Pharmacy consulting experience a plus
• Pyxis (MedStation) and/or automation experience a plus
• Technical support experience in a hospital setting a plus
• Project management focus preferred
• Training and teaching experience a plus
• Prefer moderate technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology. Knowledge of VMware, Sequel Server and Microsoft Active Directory a plus

Skills

The effective Product Implementation Analyst must be able to clearly communicate, thoroughly document and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations. Strong written and verbal communication skills and excellent interpersonal skills are required. Must have strong organization skills.

Benefits

Home-based position with up to 75-80% daily and overnight regional travel to customer sites in the territory.

Pay

Details TBD

Schedule

Work hours are between 7a-7p Mon-Fri. Some nights/weekends may be required.