Product Analyst

About the role

Our client is a leading U.S. mortgage lender and servicer dedicated to helping customers achieve and sustain homeownership. With a growing technology organization supporting digital products, enterprise data, cloud platforms, and customer-facing applications, this customer offers the opportunity to work on large-scale systems that impact millions of homeowners nationwide. This is a Contract position based out of Cary, NC, fully onsite.

Responsibilities

• Translate data-driven insights into actionable recommendations, partnering with Product Owners to ensure analysis results in measurable strategic or operational improvements.
• Establish post-implementation tracking to measure and validate the actual business value and impact realized from product changes or strategic recommendations.
• Proactively identify and communicate emerging risks, optimization opportunities, or performance gaps to Product Leadership, translating complex analytical findings into clear business implications for strategic decision‑making.
• Partner with the Product Owner to define, document, and refine user stories, acceptance criteria, and technical requirements for development.
• Actively participate in backlog grooming and prioritization sessions to ensure a well-defined and ready‑to‑deliver backlog.
• Support the Scrum Team by testing functionality as it’s being delivered and ensuring it meets the defined acceptance criteria.
• Engage directly with business stakeholders and end‑users to understand, document, and prioritize new features and enhancements.
• Lead the triage and troubleshooting of production issues, collaborating with engineering and business teams to ensure timely resolution and root cause analysis.
• Analyze and report on the effectiveness of the data governance tool/function, measuring its contribution to accelerating time‑to‑insight and building data trust.
• Track data quality and integrity metrics during Data Ingestion & Lineage (Legacy to Snowflake via Pennypipe), including supporting automated reconciliation tests.
• Develop and monitor KPIs related to the Policy & Governance Framework to demonstrate progress in Risk Mitigation and Compliance.
• Develop metrics to monitor the rate of automatic resolution for failed Pennypipe replication jobs, ensuring the goal of achieving high Operational Resiliency and “zero business‑critical reporting outages” is met.
• Support the evaluation of external governance platforms (e.g., DataHub/Collate/Sifflet) with data‑driven cost‑benefit analysis.

Qualifications

• 4 Year college degree (Bachelor) or equivalent work experience
• Deep understanding of Agile methodologies (Scrum/Kanban), including writing user stories, defining acceptance criteria, and managing a product backlog.
• Strong quantitative and qualitative analytical skills, with a proven ability to define, measure, and report on key performance indicators (KPIs) for complex technical platforms.
• Tool Expertise: Tableau, Sigma, Power BI, BI toolset
• Proficiency with data warehousing (e.g., Snowflake) and SQL, BI tool analytics (e.g., Sigma), and an understanding of data governance/metadata concepts.
• Experience in monitoring data quality, tracking data lineage, and assessing migration risk.
• Ability to synthesize complex analytical findings into clear, concise reports and presentations for both technical and business stakeholders.
• Experience with JIRA, Scrum, Kanban, Sprint Planning
• Intermediate level experience

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)