Product Analyst
Evolve Bank & Trust · Memphis, TN · 3 wk ago
AnalystFull-time
About the role
The Product Analyst will support stakeholders and products in the Open Banking Division.
Responsibilities
- Support client-facing product team communications
- Manage external documentation site updates & ensure content accuracy over time
- Coordinate with Evolve marketing team on release notes and announcements
- Draft and publish root cause analysis statements
- Manage product status board notifications in case of service issues
- Support client issue management and research requests
- Review data extracts discrepancies and reported transaction anomalies
- Query data tables and review data reporting for themes and discrepancies
- Address inbound ticket requests from internal teams and provide timely feedback
- Coordinate between internal stakeholders to enable progress
- Obtain consensus across multiple departmental stakeholders
- Develop project timelines based on internal discussions
- Track project milestone completion with ownership mindset
- Track and manage multiple efforts at once and identify themes across separate issues
Requirements
- Bachelor’s degree, ideally in finance, business, or computer science (5 years related payments experience accepted in lieu of degree)
- 2 years working in payments industry at a bank, FinTech, ISO, or equivalent
- 2 years of experience managing SaaS or financial products
- Demonstrated history of working with technical and operational teams
Skills
- Strong communication skills and ability to distill complex concepts into problem statements
- Prior experience with designing and troubleshooting data extracts, APIs, and payment processing
- Ability to query data tables and identify patterns and failure points across the payment life cycle
- Solutions-oriented mindset with advocacy for positive client experience
- Technical: SQL, Power BI, Markdown
- UI: ADO/Zendesk (or similar ticketing system), ReadMe