Product Analyst

About the role

The Product Analyst will support stakeholders and products in the Open Banking Division.

Responsibilities

• Support client-facing product team communications
• Manage external documentation site updates & ensure content accuracy over time
• Coordinate with Evolve marketing team on release notes and announcements
• Draft and publish root cause analysis statements
• Manage product status board notifications in case of service issues
• Support client issue management and research requests
• Review data extracts discrepancies and reported transaction anomalies
• Query data tables and review data reporting for themes and discrepancies
• Address inbound ticket requests from internal teams and provide timely feedback
• Coordinate between internal stakeholders to enable progress
• Obtain consensus across multiple departmental stakeholders
• Develop project timelines based on internal discussions
• Track project milestone completion with ownership mindset
• Track and manage multiple efforts at once and identify themes across separate issues

Requirements

• Bachelor’s degree, ideally in finance, business, or computer science (5 years related payments experience accepted in lieu of degree)
• 2 years working in payments industry at a bank, FinTech, ISO, or equivalent
• 2 years of experience managing SaaS or financial products
• Demonstrated history of working with technical and operational teams

Skills

• Strong communication skills and ability to distill complex concepts into problem statements
• Prior experience with designing and troubleshooting data extracts, APIs, and payment processing
• Ability to query data tables and identify patterns and failure points across the payment life cycle
• Solutions-oriented mindset with advocacy for positive client experience
• Technical: SQL, Power BI, Markdown
• UI: ADO/Zendesk (or similar ticketing system), ReadMe