Product Analyst

About the role

As one of the nation’s largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family—not the kind you see once a year, but the kind you count on every day. We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space. First and foremost, we’re looking for people who live our core values and prioritize customer service—that’s key. But we also value enthusiasm, integrity, and the courage to embrace change—all while keeping safety at the heart of everything we do. We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members. We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

Responsibilities

• Analyzing search, customer behavior, conversion, and revenue performance; maintain dashboards and communicate recommendations.
• Improving search relevance and product discovery through synonyms, keyword rules, redirects, attributes, compatibility data, and ranking adjustments.
• Developing merchandising strategies for search results, category pages, recommendations, promotions, and seasonal campaigns.
• Monitoring catalog quality, product content, pricing, availability, and compatibility to improve the customer experience and reduce returns.
• Using customer feedback, Hotjar, NPS, and A/B testing to identify friction and evaluate improvements.
• Partnering with IT, Product, Marketing, UX, and Business Development to implement improvements and communicate product launches.
• Managing assortment-planning, expansion, and OEM opportunities.

Requirements

• You have experience with product master data management.
• You have a strong knowledge of Excel and analytical skills.
• You are passionate and have a strong desire to learn and utilize Python and SQL.
• Bonus points if you have experience with Ecommerce platform’s back office or PIM system.
• You’re an all-star communicator and are fluent in English (both written and verbal).
• This is a 100% remote position.
• You live in one of these states: Florida, Georgia,