Product + AI Technical Strategy Manager (+ Equity) at Volta Health

Location: New York, USA

Company Description

Volta Health is a Brooklyn‑based seed‑stage startup that raised approximately $2.5 M to build the first AI‑native operating system for student health. Founded by a Brown MD and a Yale MBA, Volta Health automates insurance and compliance for universities, replacing legacy systems with modern infrastructure to ensure every student can access necessary care.

Why this role is remarkable

• Foundational Impact: As the first hire for this function, you will design the playbooks, define the strategy, and build the department from the ground up rather than filling an existing seat.
• True AI‑Native Culture: You will go beyond using AI tools to actively building and configuring AI‑powered workflows and agents that automate complex operational processes across the entire client portfolio.
• Tangible Mission: Your work directly impacts whether students can access healthcare, providing critical infrastructure for a market that has been underserved by modern technology for decades.

What You Will Do

• Own the end‑to‑end client experience for university accounts, managing high‑intensity summer implementations, peak enrollment seasons, and long‑term steady‑state operations and renewals.
• Serve as the primary technical bridge between clients and engineering, diagnosing complex product issues in real‑time and translating field observations into actionable product roadmap requirements.
• Design and deploy AI‑powered automations and agents to streamline healthcare workflows, proactively resolving edge cases and improving system efficiency without needing constant engineering support.

Ideal Candidate

• 3–5+ years of experience in a client‑facing technical role such as Technical Account Manager, Solutions Engineer, or Technical CSM at a B2B SaaS company.
• Hands‑on experience building with AI, including configuring agents or using AI coding tools to automate manual operational processes and complex data‑heavy workflows.
• Exceptional analytical problem‑solver capable of managing institutional deadlines and regulated healthcare data while maintaining high‑trust relationships with university administrators and health directors.