Principal AI Product & Strategy Manager, Technical

This is NOT a remote position. T-Mobile is a hybrid work environment requiring the successful candidate be in the office three (3) days per week. This position is open to candidates in Bellevue, WA and Frisco, TX only.

About the Role

The Principal AI Technical Product & Strategy Manager is a visionary product leader, customer evangelist, and execution driver responsible for bringing T-Mobile's most ambitious AI innovations from concept to commercial success. This role owns end-to-end product strategy and delivery for breakthrough AI initiatives, working in a fast-paced, entrepreneurial environment within T-Mobile's AI Commercialization team. This role combines customer understanding, strategic thinking, and hands-on execution to deliver AI products that create new revenue streams and differentiated customer experiences. This role requires a unique blend of startup agility and enterprise scale capabilities, working closely with cross-functional teams to validate, build, and launch AI-powered solutions that push the boundaries of what's possible in telecommunications.

Responsibilities

• Vision & Strategy for AI Products
  • Owns product vision, strategy, and roadmap for flagship AI initiatives from concept to market launch
  • Conducts deep customer research and market analysis to identify breakthrough AI opportunities
  • Develops compelling business cases and value propositions for new AI products
  • Partners with leadership to secure funding and resources for innovation initiatives
  • Defines success metrics and tracks progress against ambitious growth targets
  • Anticipates AI trends and competitive threats, incorporating insights into product strategy
  • Designs and drives end user product research
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
  • Works with data scientists to answer complex questions or identify meaningful insights from data
  • Leverages rapid hypothesis-driven testing methodologies and experiments (e.g., paper prototype, A/B testing) to inform direction and prioritize investment
  • Conducts cost-benefit / ROI / NPV analysis to support decision making
  • Works with stakeholders and follows enterprise process to secure and maintain product funding
  • Anticipates industry trends, direction, innovation, and analyzes potential impacts or opportunities to customer/product
  • Communicates, influences, and sells ideas at SVP/EVP/C-Level and below, including delivering product presentations
  • Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request
  • Owns product feature set or technical improvements to improve customer experience
  • Leads discussions with external third parties to assess partnerships and licensing opportunities
• Customer Evangelist
  • Leads customer discovery and validation activities for new AI products
  • Writes detailed product requirements, user stories, and acceptance criteria for AI-powered features
  • Designs and executes rapid prototyping and MVP development cycles
  • Conducts user testing and iteration based on customer feedback
  • Ensures AI products deliver measurable customer value and exceptional user experience
  • Advocates for customer needs throughout the development process
  • Leverages customer insights for product vision, strategy, roadmap, and priorities
  • Creates, manages, and fosters an active Voice of Customer (VOC) feed for themselves and team
  • Actively looks for opportunities to delight or meet customer’s unmet needs
  • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset
  • Creates an environment and culture where the team is immersed in a customer-first mindset
  • Tests ideas with real customers to ensure the product delivers the desired benefit
• Product Execution & Technical Delivery
  • Collaborates with Technical Architects to ensure AI solutions are technically feasible and scalable
  • Partners with UX/UI designers to create intuitive and engaging AI interactions
  • Works with engineering teams (both internal and matrixed) to deliver products on time and within scope
  • Coordinates with GTM and commercialization teams to develop launch strategies
  • Drives resolution of technical and business challenges that arise during development
  • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for high-complexity products with multiple transactions and touchpoints across many teams, including creation of prototypes
  • Collaborates with PM and Dev leaders to design, architect, and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams
  • Scopes and ensures alignment on the prioritization of activities based on business and customer impact
  • Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
  • In scaled teams, holds regular meetings and coordination activities with other PMs and Product Owners to ensure parallel work is in sync and dependencies are known
  • Generates and maintains dashboards and reports that track product health and success metrics, technical KPIs
  • Runs beta and pilot programs with early-stage products and samples
  • Collaborates with advertising and public relations to promote product
  • Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation
  • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support
  • Anticipates and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team
  • Accountable for product quality and performance in production environment
  • Accountable for product and Dev team response in event of critical or high-impacting defect, including communications to stakeholders at all levels
  • Manages development of adoption tools and training materials
  • Identifies execution, operational, or organizational issues that impede product success and drives improvement plans to resolve them (within sphere of influence)
  • Supports and enables core agile practices and tenets: efficient just-in-time flow; lean practices; elimination of waste; DevOps CI/CD
• Relationship & People, Professional Development
  • Builds strong relationships with Product, IT, and Data & AI organizations
  • Negotiates priorities and resources across multiple stakeholder groups
  • Communicates product roadmaps and launches to internal and external audiences
  • Mentors junior product managers and shares innovation best practices
  • Represents T-Mobile at industry events and innovation forums
  • Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering
  • Works with outside partners and other third parties
• Other duties/projects as assigned by business management

Requirements

• Education: Bachelor's Degree in Computer Science, Engineering, IT, or equivalent experience
• Experience:
  • 8+ years’ experience in hands-on technical role writing production code, solution engineering, or technical architecture in large-scale company/application/product environment
  • More than 10 years relevant Product Management experience in an agile software product development environment
• Skills & Abilities:
  • Business Operations: Demonstrates complete mastery of business-side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills
  • Business Analysis: Validated analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
  • Customer Experience Management: Mastery-level (industry-leading) understanding of customer experience
  • Technology: Mastery-level understanding of platform technologies and components such as security, performance, optimization, API integration; expert-level knowledge of full technology stack on which assigned product runs
  • Agile Methodologies: Shown success in directing matrixed resources and delivering software using Agile Scrum methodologies and other commonly used tools across multiple teams
  • Partnership Development: Experience working with external partners, vendors, and ecosystem players
  • Innovation Methodology: Expertise in design thinking, lean startup methodologies, rapid prototyping, and hypothesis-driven development
  • Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features, and User Stories that DevOps teams can ingest
  • Product Management: Experience delivering large and complex business/technology initiatives as Product Manager or lead technology role
  • Communication: Shown ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence
  • Integration: Knowledge and experience with integration patterns, APIs, and protocols such as REST, EDI, SOAP, etc.
  • AI/ML Product Expertise: Deep understanding of AI technologies, capabilities, and limitations; experience with LLMs, conversational AI, and ML platforms
  • Data-Driven Decision Making: Proficiency with analytics tools and metrics-based product optimization
• Legally authorized to work in the United States
• At least 18 years of age

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits, including:

• Competitive base salary and compensation package (Total Rewards)
• Annual stock grant
• Employee stock purchase plan
• 401(k) retirement plan
• Free, year-round access to money coaches

Pay

Base Pay Range: $139,700 - $252,000

Corporate Bonus Target: 20%

The successful candidate’s actual pay will be based on various factors