Product & Agricultural Technical Support Specialists

About the role

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

Provide training and customer support of all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails
• Cook with USA & Canada support teams and follow up with Zendesk support software
• Work closely with the Technical Service Manager to coordinate project plans and training
• Provide guidance and follow-up to distributors and customers to optimize system performance
• Train equipment installers on building and equipment setup
• Train customers/end users on product functions
• Follow-up with key accounts/integrators for additional training needs
• Collaborate with sales team and distributors to provide optimal project solutions

Requirements

• Associate’s degree
• 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
• Valid USA driver’s license

Core Competencies

• Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
• Industry Knowledge
• Familiarity with smart controllers on swine and/or poultry
• Bilingual English and Spanish preferred

Travel & Work Arrangements/Requirements

• Preferred location: Midwest territory
• Remote position

Pay Range

The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.