Produce-Floral Manager

About the role

Manages the daily operations of produce and floral departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Responsibilities

• Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty.
• Ensures the department is merchandised per plan.
• Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value.
• Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning.
• Offers customers assistance in finding or suggesting product.
• Ensures customer requests and special orders are fulfilled.
• Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information.
• Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals.
• Works with store leadership to hire associates as needed and manages their performance and development.
• This role is the subject matter expert for produce and floral.
• Manages schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours.
• Adheres to all local, state and federal laws, and company guidelines.
• Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.)
• Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory.
• Reviews/inspects products for quality and freshness and takes appropriate action with those items.
• Plans, organizes, and performs the inventory process.
• Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
• Ensures product is held at