Processing Operations Manager, Commercial Term Lending - Commercial Real Estate Banking - Vice President
Job Responsibilities
Lead a team of processors and loan coordinators; align daily priorities to business commitments and customer needs
Set clear expectations for file readiness and documentation completeness before underwriting and closing handoffs
Remove bottlenecks by diagnosing blockers, coordinating owners, and driving timely resolution across the pipeline
Escalate exceptions with disciplined fact patterns, root-cause context, and recommended resolution paths
Maintain a consistent operating cadence through huddles, pipeline reviews, productivity reporting, and issue routines
Ensure processing adheres to internal policies and external regulatory requirements, including fair and consistent treatment
Maintain audit-ready files by enforcing documentation standards, retention requirements, and control checkpoints
Document, approve, and track exceptions to closure with clear ownership, timelines, and evidence standards
Partner with Compliance and Quality Assurance to address findings, implement corrective actions, and improve controls
Drive continuous improvement by mapping workflows, eliminating rework, and standardizing best practices across channels
Identify automation and system enhancement opportunities; support testing, rollout, training, and adoption reinforcement
Required Qualifications, Skills, And Capabilities
- Bachelor's degree or equivalent combination of education and relevant experience
- 5+ years of experience in loan/credit processing operations (consumer and/or commercial), including end-to-end file management and stakeholder coordination
- 2+ years of people leadership experience, with accountability for performance management, coaching, and workload planning
- Demonstrated proficiency in regulated documentation practices, audit readiness, and operational controls within a financial institution setting
- Strong written and verbal communication skills, including the ability to translate operational issues into executive-ready summaries and action plans
About The Role
Do you enjoy leading teams, removing bottlenecks, and delivering a consistent, compliant processing experience for commercial real estate clients? If so, the Commercial Real Estate Processing Operations Manager role is a great fit!
Job Responsibilities
Translate credit and operational policy into executable procedures, manage capacity and prioritization across the pipeline, and ensure consistent customer and stakeholder experiences.
Required Qualifications, Skills, And Capabilities
- Bachelor's degree or equivalent combination of education and relevant experience
- 5+ years of experience in loan/credit processing operations (consumer and/or commercial), including end-to-end file management and stakeholder coordination
- 2+ years of people leadership experience, with accountability for performance management, coaching, and workload planning
- Demonstrated proficiency in regulated documentation practices, audit readiness, and operational controls within a financial institution setting
- Strong written and verbal communication skills, including the ability to translate operational issues into executive-ready summaries and action plans
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.