VP, Commercial Lending Operations

About the role

Axos Bank Target Range: $95,000.00/Yr. - $130,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Responsibilities

• Manage commercial loan documentation—both internal and attorney-prepared—to ensure compliance with policies and regulations, and address audit findings as needed
• Oversee receipt and accuracy of diligence items from customers, brokers, and third parties to support efficient loan origination and processing
• Serve as a primary liaison with internal teams and external partners (Legal, Title, Escrow, Vendors, Insurance) to maintain smooth transaction flow and timely status updates
• Review and maintain accurate loan data in systems such as nCino, Salesforce, and Jack Henry to effectively manage pipelines, workflows, and funding deadlines
• Support process-enhancement initiatives, including training team members to improve operational efficiency and service quality
• Ensure funding conditions are met, documentation is complete, and funds are disbursed accurately and on time
• Execute day-to-day loan processing activities, monitor workflow, clear bottlenecks, and uphold processing standards throughout the loan lifecycle
• Identify operational risks and partner with relevant business units to strengthen workflows, align with regulatory expectations, and enhance overall controls
• Lead a team of Commercial Lending Specialists responsible for managing commercial loans and maintaining high-quality servicing standards
• Collaborate across lending units to refine, implement, and improve processes that support accurate and compliant commercial loan servicing

Qualifications

• Bachelor's degree
• 5+ years of experience in Commercial Lending Operations, with at least 2 years in a leadership position
• Paralegal experience/certification preferred
• Strong analytical and problem-solving skills, with a keen attention to detail
• Excellent communication and interpersonal skills, capable of building relationships with internal and external stakeholders
• Proficiency in lending software systems (preferably, Salesforce) and Microsoft Office Suite; experience with data analysis tools is preferred

Skills

• Commercial lending expertise
• Operational discipline
• Leadership skills
• Scalable processes
• Risk controls
• Collaboration

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Job Functions and Work Environment

• Sit for extended periods of time
• Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.