VP, Commercial Real Estate Loan Operations

About the role

This position supervises others and is responsible for the overall management of an assigned Loan Operations function within Situs Asset Management (SAM). It oversees daily operations for clients' portfolios of commercial real estate loans. The role involves a high level of interaction and communication with management, SAM staff, clients, and various 3rd parties.

Responsibilities

• Monitor workflow to ensure staff is adequately utilized
• Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries
• Train new team members
• Maintain visibility into the status of daily task assignments and prepare them timely, accurately, and approved by proper personnel
• Distribute to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposes
• Raise potential issues to management timely (e.g., staffing, performance and/or servicing standards)
• Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer's process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.)
• Review and approve procedures related to operations as assigned by senior management
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable
• Perform QC on completed products and communicate results to team members
• Stay abreast of changes in industry standards

Requirements

• Bachelor’s degree; preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience
• Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent
• 5 - 7 years’ experience in commercial real estate, cash management, loan servicing, escrow management
• High comfort level with use of various industry related software systems
• Ability to work with Excel performing VLOOKUP, pivot and other functions to understand and reconcile data
• Strong attention to detail and accuracy
• Strong communication skills (written and oral)
• Strong analytical abilities, good judgment, strategic and process thinking
• High degree of professionalism
• Ability to work as a team player
• Pro-active approach to problem recognition and resolution
• Strong leadership skills
• Ability to manage direct reports