Processing Associate Temp

Job Type: Full-time, Hourly

About the role

We’re hiring a Processing Associate Temp for our Tampa AOB location. This on-site position processes membership and insurance account transactions, reimbursement requests, and related documentation while ensuring accuracy and completeness of all records. You will respond to inquiries from members, sales representatives, and other stakeholders regarding billing, premiums, payments, cancellations, and account updates. Additionally, you will manage member compliments, concerns, and complaints by tracking, coordinating, and monitoring timely resolution through internal systems. This role supports departmental operations through fulfillment requests, employee training, special projects, process improvements, and backup coverage as needed.

Location

9125 Henderson Road, Tampa, FL 33634

Responsibilities

• Process membership and insurance transactions, account updates, and database maintenance while ensuring compliance with company procedures.
• Respond to member and auto club inquiries regarding billing, dues, payments, cancellations, and account issues.
• Manage payment processing, account reconciliations, refunds, adjustments, and discrepancy resolution to maintain accurate records.
• Maintain account data, prepare reports, and support problem resolution, special projects, process improvements, and employee training.

Requirements

• High School Diploma or equivalent.
• Experience processing transactions and posting to appropriate accounts.
• Experience investigating and resolving sometimes complex processing problems.
• Ability to perform mathematical calculations including addition, subtraction, multiplication, division, and percentages.
• Data entry skills with a minimum 6,000 keystroke-per-hour rate (a data entry test will be required at the time of interview).
• Ability to safely lift and move materials weighing up to 50 pounds as needed.

Skills

• Utilize computer systems to perform data entry, maintain and audit records, and support business processing operations.
• Process transactions accurately while meeting established productivity, quality, and timeliness standards.
• Gather, verify, code, and maintain data; prepare reports and perform basic mathematical calculations.
• Draft routine correspondence and communicate effectively with coworkers, customers, and the public, including by telephone.
• Train and support staff on departmental procedures and operational requirements.
• Adapt to business needs by rotating across functions, operating standard office equipment, and completing required training.

Preferred Qualifications

• Perform monetary transactions, account adjustments, and related data entry with accuracy.
• Apply basic insurance knowledge and exercise sound judgment when making decisions within established policies.
• Communicate effectively with customers and stakeholders through frequent telephone interactions.
• Read maps and maintain flexibility to work extended, irregular, weekend, or holiday schedules as needed.

Work Environment

• On-site at 9125 Henderson Road, Tampa, FL 33634.
• Monday through Friday, 8:00 AM – 6:00 PM EST.
• May require sitting for extended periods.
• May require stooping and bending to perform filing functions.

Pay

Hourly rate: $14.42–$16.02 per hour, depending on location.

Benefits

ACG complies with all applicable state and local laws regarding required benefits, including PTO and paid sick leave.

About Us

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. We pride ourselves on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.