Processing Associate Temp

Primary Duties and Responsibilities

• Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures.
• Updates database master records.
• Drafts correspondence and responds to telephone inquiries from auto clubs and other sources.
• May receive and process monies through cash terminals and may investigate debit and credit balances on various accounts, resulting in a reallocation or refund of monies to members.
• Affords assistance in the training of new employees.
• Follows internal processing guidelines to ensure compliance with established company policies and procedures.
• Participates in pilot programs and projects as assigned.
• Serves as a point of contact for participating auto clubs to correct receipt-cash discrepancies.
• Keys transactions, balances cash entries, and inputs changes into systems.
• Researches and adjusts account balances when misapplication/overpayment of monies occurs.
• Processes disputed charges, returned bank items, writes off service fees, extensions, etc. to correct balances and membership dues payment records.
• Maintains various records on customer accounts, analyzes data, and prepares reports as required.
• Analyzes and assists in the resolution of problems within assigned areas.
• Balances daily payment activity, prepares bank deposits, and completes cash and membership system batch processing for participating automobile clubs.
• Corresponds with and responds to inquiries from member representatives of participating automobile clubs and other sources regarding dues, billing problems, and cancellations, and to obtain and verify payments, commissions, and other types of information.

Education Required

• High School Diploma or equivalent.

Experience

• Processing transactions and posting to appropriate accounts.
• Investigating and resolving sometimes complex processing problems.
• Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages.
• Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview).

Knowledge and Skills

• Systems inquiry, data entry, and usage of terminal or personal computer.
• Basic business grammar and spelling.
• Business processing procedures.
• Work within time, productivity, and quality constraints.
• Maintain accurate records, including accurate logging, coding, and verifying information.
• Audit records and computer files.
• Gather data and prepare reports.
• Perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
• Compose routine correspondence, including letters and memos.
• Use of the telephone regularly to receive and relay information.
• Operate an adding machine or calculator.
• Communicate effectively with others in a work environment and with the public.
• Train less senior staff members in departmental procedures.
• Ability to lift 30-50 Lbs.

Preferred Qualifications

• Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.).
• Knowledge of basic insurance terminology.
• Ability to make discretionary decisions based on existing policy.
• Ability to use the telephone extensively.
• Ability to read a map.
• Willingness and ability to work extended or irregular hours, holidays, and/or weekends.

Total Compensation

Total Compensation: Hourly rates ranging at $14.42 to 16.02, depending on location.

Work Environment

Reports Monday-Friday to our Tampa AOB address: 9125 Henderson Road, Tampa, FL 33634. May require sitting for extended periods. May require stooping and bending in order to perform filing functions.

About Us

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life!

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.