Processing Admin

About the role

The Processing Admin reports to the Sr. Manager of Administration based out of our central operations office in Highland Hills, OH. This position is responsible for the accurate and timely processing of newly executed sales contracts. It requires strong time management, accurate data entry, and the ability to nurture effective relationships with both internal and external customers. The role operates within a fast‑paced, team‑oriented environment.

Responsibilities

• Reviews sales contracts for accuracy and inputs data into Salesforce with high accuracy.
• Works directly with Sales Reps, Sales Managers, and customers on contract addenda and other required paperwork items to ensure all needed information is available to approve a sale.
• Manages market‑specific email inbox and responds in a timely manner.
• Validates and enters financing information into Salesforce and requests modifications based on sale changes.
• Enters customer payments and completes daily payment log verifications for all payment methods.
• Proactively monitors various reports and takes action until resolution.
• Processes change orders, proactively tracks progress along the pipeline, and contacts Sales and customers until completed.
• Collaborates with the Accounting Department during month‑end processes.
• Performs other duties as assigned.

Basic Qualifications

• High School Diploma or GED.
• 2+ years of similar administrative support experience.

Preferred Qualifications

• Proficiency in Microsoft Office Suite.
• CRM (Customer Record Management) experience a plus.
• Customer‑centric mindset.
• Demonstrated success in deadline‑driven and high‑pressure environments.
• Home Improvement/Construction industry experience is a plus.

Window Nation cultivates a culture of inclusion that respects employees' individual strengths, views, and experiences. We are unable to provide sponsorship for employment visas now or in the future; candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. All qualified applicants will receive consideration for employment without regard to protected characteristics. We may use artificial intelligence tools to support parts of the hiring process, but final hiring decisions are made by humans. For more information about data processing, please contact us.