Processing Administrator

About the Role

At INTRUST Bank, we prioritize people, guided by strong character qualities such as respect, compassion, humility, positivity, and initiative. We support one another, serve our customers, and strengthen our communities. This role offers an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Responsibilities

• Open, assemble, log, and deliver all incoming mail, including facsimile communications.
• Monitor group email boxes and deliver items timely to the appropriate team.
• Import and process employer payroll data and contributions into the Relius recordkeeping system and reconcile processed data with employer-provided data.
• Maintain department log details.
• Implement functionalized trading and posting as assigned.
• Organize and input approved distribution/withdrawal requests, payment details, and tax coding for 1099-Rs.
• Review and process participant distribution and withdrawal requests.
• Generate and assemble loan paperwork, loan checks or ACH paperwork, and loan reports for participant loans; file electronically.
• Post loan payoffs.
• Serve as the initial contact for CSR questions.
• Promote an environment of teamwork within the department and across the bank.
• Represent INTRUST Bank in the community and focus on developing new business relationships.
• Maintain strict standards of confidentiality and perform duties in alignment with INTRUST’s Character Qualities.

Requirements

• High school diploma or equivalent; one year of general clerical experience required.
• Prior experience in third-party administration or participant recordkeeping is a plus.
• Proficiency in Microsoft Excel.
• Excellent organizational and analytical skills.
• Detail-oriented with strong communication and customer service skills.
• Ability to multi-task and manage competing deadlines.

Physical Demands

• Extended periods of time spent viewing a personal computer, sitting, standing, and walking.
• Occasional lifting up to 25 lbs.
• Physical demands can be performed with or without reasonable accommodation.

Working Conditions

Normal office conditions.