File Processing Admin

Key Responsibilities

• Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards
• Collaborate with project managers and field technicians to gather scope-specific details
• Ensure estimates are submitted timely and follow up on pending approvals or revisions
• Support claim negotiations with insurance adjusters as needed
• Create, organize, and maintain digital job files from intake to closeout
• Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
• Track job progress and follow up on outstanding paperwork or data
• Maintain internal databases and logs with up-to-date status and billing notes
• Respond professionally to incoming calls and emails, collecting detailed customer information
• Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
• Aid customers with billing-related questions and ensure a positive service experience
• Perform administrative tasks including data entry, document formatting, reporting, and cross-team support
• Aid in refining internal billing workflows and administrative systems to improve efficiency
• Provide backup support to other office roles as needed during peak demand

Qualifications

• High attention to detail with strong organizational and analytical skills
• Proficient with Microsoft Excel, document management, and basic office software
• Strong written and verbal communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-starter with the ability to work independently and meet deadlines

Compensation & Benefits

• Starting Pay: $18.00/hour + performance-based bonus potential
• Health Insurance: Company-paid (Employee) insurance with buy up options available.
• Life Insurance: 100% company-paid coverage
• 401(k): Employer matching available
• Paid Time Off: 10 PTO days + 1 floating holiday annually
• Professional Growth: Advancement opportunities in a fast-growing company
• Work Environment: Beautiful, modern office with positive and supportive culture
• Remote Flexibility: Hybrid work option available after training and trial period

About Power Dry

Power Dry is locally owned and operated in Lenexa, Kansas. We are a trusted name in the Kansas City and Ohio region for water damage mitigation and restoration. Our mission is to serve our community with urgency, empathy, and excellence. If you’re looking for a company where your skills are valued, your growth is supported, and your work truly matters—join us.