File Processing Admin
Position Overview
As a File Processing Admin, you will manage insurance estimate creation, document control, file processing, and general administrative support. You will work cross-functionally with technicians, project managers, and external stakeholders to ensure all documentation and billing aligns with industry standards and insurance guidelines.
Key Responsibilities
Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards
Collaborate with project managers and field technicians to gather scope-specific details
Ensure estimates are submitted timely and follow up on pending approvals or revisions
Support claim negotiations with insurance adjusters as needed
Create, organize, and maintain digital job files from intake to closeout
Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
Track job progress and follow up on outstanding paperwork or data
Maintain internal databases and logs with up-to-date status and billing notes
Respond professionally to incoming calls and emails, collecting detailed customer information
Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
Aid customers with billing-related questions and ensure a positive service experience
Qualifications
Xactimate experience is preferred but not required (willing to train)
High attention to detail with strong organizational and analytical skills
Proficient with Microsoft Excel, document management, and basic office software
Strong written and verbal communication skills
Ability to prioritize multiple tasks in a fast-paced environment
Self-starter with the ability to work independently and meet deadlines
Previous administrative experience in the insurance or emergency restoration industry
Familiarity with CRM systems or job-tracking platforms (e.g., DASH, Job-Dox, etc.)
Working knowledge of insurance claim processes and documentation standards
About Power Dry
Power Dry is locally owned and operated in Lenexa, Kansas. We are a trusted name in the Kansas City water damage mitigation and restoration. Our mission is to serve our community with urgency, empathy, and excellence.