Process Transformation Analyst

About the Role

At TriHealth, we believe lasting improvement happens when people grow alongside the processes they improve. As a Process Transformation Analyst, you'll lead meaningful initiatives that enhance patient care, strengthen operations, and develop leaders at every level of the organization. In this role, you will partner with frontline team members, managers, directors, and executive leaders to identify opportunities for improvement, implement Lean and Six Sigma methodologies, and drive measurable results across clinical and non-clinical areas. Beyond project work, you'll serve as a coach and mentor, helping teams build problem-solving skills, embrace continuous improvement, and sustain positive change long after a project is complete.

This role is ideal for professionals who enjoy leading without direct authority, facilitating change, and helping others succeed. You'll have the opportunity to influence decision-making, guide cross-functional teams, develop future leaders, and leave a lasting impact on how care is delivered throughout the organization.

Location & Schedule

TriHealth Pharmacy Solutions at 4623 Wesley Ave, Cincinnati, OH 45212

Monday - Friday, day shift. No weekends, no holidays.

Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings plans
• Tuition reimbursement

Requirements

• Bachelor's degree in business, Engineering, Physical or Life Science, Medical, Nursing, Allied Health, or a related field is required.
• Advanced degree may substitute for up to two years of experience (preferred).
• 1-2 years of professional experience in healthcare, business, operations, or consulting (preferred).
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Strong written, verbal, and presentation communication skills.

Preferred Qualifications

• Experience analyzing data, identifying trends, and translating insights into actionable recommendations.
• Passion for continuous improvement, leadership development, and driving measurable results through collaboration and influence.

Responsibilities

• Process Improvement: Use process improvement tools/techniques (Lean, Six-Sigma, IHI Improvement Model, etc.) to identify opportunities for improvement and lead change to obtain measurable improvement while engaging frontline team members.
• Project Logistics: Support Senior Performance Excellence Consultant/Lead Performance Excellence Consultant by coordinating a variety of PTI project activities, reports, schedules, and logistics.
• Data Analytics: Gather and organize data and complete data analysis for multiple projects.
• Project Management: Create, evaluate, update, and coordinate project teams and project plans. Facilitate project and improvement work, ensuring the work gets done while engaging and growing the people.

Working Conditions

• Physical Demands:
  • Bending, climbing: Rarely
  • Concentrating, continuous learning: Consistently
  • Hearing (conversation): Occasionally
  • Hearing (other sounds): Intermittently
  • Interpersonal communication: Consistently
  • Kneeling: Rarely
  • Lifting <10 lbs.: Consistently
  • Lifting 50+ lbs.: Rarely
  • Lifting <50 lbs.: Occasionally
  • Pulling, pushing, reaching: Occasionally
  • Reading, thinking/reasoning: Consistently
  • Sitting: Frequently
  • Standing, walking: Frequently
  • Stooping: Occasionally
  • Talking: Frequently
  • Use of hands: Frequently
  • Color vision, visual acuity (far/near): Frequently
• Organizational Expectations:

  At TriHealth, all team members are expected to demonstrate and live the following SERVE standards and ALWAYS behaviors:

  • Serve:
    • Always welcome everyone by making eye contact, greeting with a smile, and saying "hello."
    • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
    • Refrain from using cell phones for personal reasons in public spaces or patient care areas.
  • Excel:
    • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
    • Offer patients and guests priority when waiting (lines, elevators).
    • Work on improving quality, safety, and service.
  • Respect:
    • Respect cultural and spiritual differences and honor individual preferences.
    • Respect everyone's opinion and contribution, regardless of title/role.
    • Speak positively about team members and other departments in front of patients and guests.
  • Value:
    • Value the time of others by striving to be on time, prepared, and actively participating.
    • Pick up trash, ensuring the physical environment is clean and safe.
    • Be a good steward of resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.
  • Engage:
    • Acknowledge wins and frequently thank team members and others for contributions.
    • Show courtesy and compassion with customers, team members, and the community.