Process Support Engineer - Ramp Execution Lead
About the role
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.
Responsibilities
- Leads end-to-end execution of semiconductor process ramp activities, ensuring alignment to defined acceptance criteria, schedule, and performance targets.
- Owns coordination of process support engineer site-level qualification and ramp workflow, including schedule development and progress tracking.
- Drives daily coordination with cross-functional teams including field service, process engineering, manufacturing, and customer stakeholders.
- Led ramp readiness and pre-flight activities, ensuring all requirements are met prior to tool startup and qualification.
- Covers CrossMatch activities including data collection, analysis, and configuration alignment.
- Manages documentation deliverables including startup reports and special request tracking.
- Maintains accurate reporting in enterprise systems, ensuring visibility to ramp progress and resource alignment.
- Identifies risks to schedule, yield, or performance and drives mitigation plans with cross-functional teams.
- Serves as the first point of contact for site-level escalations, coordinating resolution across engineering, service, and customer teams.
- Supports transition to customer qualification and HVM sustaining activities, including implementation of process improvements and yield enhancements.
- Contributes to post-mortem reviews and continuous improvement initiatives to enhance ramp efficiency and standardization.
Qualifications
- Strong organizational and execution skills with the ability to manage multiple workstreams, priorities, and deadlines in a fast-paced environment.
- Proven ability to drive alignment across cross-functional teams and maintain clear documentation and communication of complex technical activities.
- Bachelor’s degree in engineering or related technical field.
- 3–5+ years of experience in semiconductor process engineering, equipment qualification, or ramp execution.
- Strong understanding of process qualification frameworks, technical specifications, and statistical matching methodologies.
- Experience leading cross-functional teams in a customer-facing environment.
- Demonstrated ability to manage complex schedules, competing priorities, and technical risk.
- Strong communication and stakeholder management skills across global teams.
Preferred Qualifications
- Experience with multi-site ramp execution or large-scale fab startups.
- Experience working directly with semiconductor customers in HVM environments.
- Demonstrated ability to operate effectively in high-pressure, fast-paced technical environments while maintaining strong customer alignment.
Location
Boise, ID (on-site)
Additional Information
- Time Type: Full time
- Employee Type: Assignee / Regular
- Travel: Yes, 25% of the Time
- Relocation Eligible: Yes