Operational Execution Support Lead

Core Responsibilities/ Primary Duties

• Support region teams with administrative workload drivers including unsubscribes, event set up, letter editing, registration processes, data collection processing, incentive fulfillment, Drupal updates, SVOY applications through bloodcancerunited.org domain)
• Support region teams with offline fund management including processing region revenue timely and accurately from territory and national lockboxes, wires and donor advised funds according to defined processes and procedures
• Research unclaimed donations to determine correct allocation
• Review wire and DAF reports for unclaimed wires working with region staff to determine correct allocation
• Process journal entries and fund transfers timely and accurately following Blood Cancer United policies and procedures
• Submit cash receipts templates to National Office allocate revenue appropriately
• Maintain a clear understanding of processes, technological changes and quality expectations
• Collaborate with peers to ensure lockbox coverage during staff absences and vacancies
• Manage tickets and inbound customer needs through ticketing software within agreed upon SLA
• Protects organization's value by keeping information confidential

  Minimum Requirements

  • Bachelor’s Degree preferred
  • 2+ years of experience in a directly relatable role
  • Prior Blood Cancer United experience preferred
  • Knowledge of Blood Cancer United mission, products and services preferred
  • Knowledge, Skills, And Abilities:
    • Capable of managing multiple priorities effectively
    • Excellent verbal and written communications skills
    • Strong attention to detail and highly organized
    • Enthusiastic, self-motivated and committed to excellence
    • Managing change in a matrixed organizational structure

    Work Environment & Physical Demands

    • Physical demands are minimal and typical of similar jobs in comparable organizations
    • Work environment is representative and typical of similar jobs in comparable organizations

    Employee Value Proposition

    • Comprehensive benefits package including medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off.
    • Observes federal paid holidays throughout the year, and offers a wellness program and an employee assistance program.
    • Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.
    • The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience.

    Base Compensation Range

    • $44K to $64K

    Disclaimer

    • Blood Cancer United is an equal employment opportunity employer committed to diversity and inclusion in its workplace.
    • All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law.
    • Blood Cancer United seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call Blood Cancer United home.
    • Blood Cancer United complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.