Operational Lead

About the role

Responsible for the efficient and effective operation of blood collection activities to ensure donor and product safety, customer service, and adherence to Standard Operating Procedures. Leads activities at Donor Centers of mobile blood drives; serve as onsite technical resource. Designated essential during severe weather or emergency operations.

Responsibilities

• Trained on all whole blood and apheresis procedures present at work locations as appropriate based on operational lead.
• Performs quality control review and record reconciliation.
• Provide positive donor experience including donor education and customer service recovery.
• Analyze donor data to determine optimal product collections on appropriate instruments.
• Participate in employee audits (e.g., FDA or quality audits); conduct ongoing competency assessments, including retraining; provide technical coaching to staff.
• Troubleshoot equipment and computer issues at fixed sites or mobiles.
• Manage blood collection processes to ensure optimal donor flow and staff utilization; plan staff assignments, breaks, and lunches per standards and donor needs; ensure appropriate handling of blood collections.
• May conduct donor care technician training for new or newly promoted staff; prepare reports; attend conferences and seminars; recommend improvements; perform related duties as assigned.
• Regular travel to Donor Center and mobile collections sites as needed.

Requirements

• Education: High School Diploma or GED.
• Experience: 1 or more years of directly related experience in a blood center, phlebotomy, highly regulated environment, customer service or leadership.
• Licenses/Certifications: Valid driver's license may be required depending on division; CPR certification preferred.

Qualifications

• Familiarity with standards and regulations from applicable regulatory agencies such as AABB and FDA.

Skills

• Supervisory experience in service industry.

Benefits

Sign On Bonus Available.

Pay

$2,500.00 Sign On Bonus Available.

Schedule

Regular travel to Donor Center and mobile collections sites as needed.

Community Blood Center (CBC)

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.