Process Support Engineer

About the role

Process Support Engineers (PSEs) play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. They collaborate closely with customers to qualify equipment, co-develop processes, optimize operations, and troubleshoot epitaxial hardware. PSEs tailor tool performance to meet specific customer process and integration requirements, assess and approve the operational quality of system equipment, and instruct customers on its operation and maintenance. They also serve as a liaison to effectively communicate customer issues to Business Unit experts, ensuring the delivery of suitable solutions.

Responsibilities

• Collaborate closely with customers to qualify equipment, co-develop processes, optimize operations, and troubleshoot epitaxial hardware.
• Tailor tool performance to meet specific customer process and integration requirements.
• Absess and approve the operational quality of system equipment and instruct customers on its operation and maintenance.
• Act as a liaison to effectively communicate customer issues to Business Unit experts, ensuring the delivery of suitable solutions.
• Provide visible customer support through on-site installations, and oversee any necessary diagnostics, troubleshooting, service, and repair of complex equipment and systems.
• Continuously learn and adapt to new systems to address evolving engineering challenges.

Requirements

• A strong foundational understanding of chemistry, physics, materials, statistics, and semiconductor device physics.
• An aptitude for mechanical hardware systems.
• Experience with chemical vapor deposition, atomic layer deposition, plasma reactive ion etch, physical vapor deposition, anneal and implant processes.
• Ability to analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments.
• Strong problem-solving skills and the ability to develop new perspectives on existing solutions.
• Excellent interpersonal skills, including the ability to explain difficult or sensitive information and work to build consensus.
• Effective communication skills, including the ability to chair customer meetings focused on problem-solving and manage the expectations of multiple competing stakeholders.

Qualifications

• Bachelor's degree in Electrical Engineering, Physics, Materials Science, or a related field.
• Minimum of 3 years of relevant experience in semiconductor manufacturing or related field.
• Experience with complex systems and equipment troubleshooting.
• Knowledge of semiconductor device physics and process engineering.
• Experience with statistical analysis and report writing.
• Ability to work independently and as part of a team.

Skills

• Chemistry
• Physics
• Materials Science
• Statistics
• Semiconductor Device Physics
• Chemical Vapor Deposition
• Atomic Layer Deposition
• Plasma Reactive Ion Etch
• Physical Vapor Deposition
• Anneal and Implant Processes

Benefits

At Applied Materials, we offer a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Discounts on travel, education, and wellness programs

Pay

$108,000.00 - $148,500.00

Schedule

Full-time