Lead Support Engineer
KMS Lighthouse · Irving, TX · 1 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Function as the primary technical team player and coach
- Responsible for leading the support team in day to day operations
- Providing a high level of troubleshooting for our major clients in North America and around the Globe
- Generating and providing reports to upper management
- Receiving tickets, screening them, distributing to specialized team members, and working on tickets
- Working closely with development teams and DevOps teams
- Troubleshooting incidents and system events; escalating to specialized teams when necessary
- Taking an active role in the customer lifecycle and business continuity events
- Interfacing with clients for live troubleshooting and/or technical calls
Requirements
- 5+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients
- 1+ years of experience leading a team
- Experience directly supporting a SaaS solution is required
- 2+ years of experience with Linux administration and scripting is required
- Knowledge of Tomcat, Apache, Jetty, and Nginx
- Prior experience working with Microsoft Azure or other Cloud Providers
- Experience working with Windows administration
- Experience working with Virtualization systems (VMWare or other)
- Leadership skills and abilities are a must