Lead Engineer - Support

Responsibilities

• Support end-to-end system integration, including point integration, protocol mapping, data normalization, and tagging across OT/IoT systems
• Assist in delivery of MSI implementations, including development of floorplans, equipment graphics, and data visualizations
• Partner with deployment and engineering teams on system validation, testing, and commissioning activities
• Contribute to standardized deployment and support processes (runbooks, documentation, troubleshooting workflows)

Qualifications

• Bachelor's Degree - Engineering related discipline required; Master’s Degree preferred
• Licenses/Certificates/Designations - IT industry networking certifications such as CCNP or JNCIP; ITIL or equivalent
• Minimum 5 years of experience supporting network and AV operations
• 5 years required delivering support in ethernet technologies/AV and networking concepts
• Advance knowledge of platform OS (router platform, VxLAN, WAN, LAN & routing protocols) and how they interact with the network
• Advanced skills and knowledge and adherence to change management process
• Network routing & switching