Lead Application Support Engineer

About the role

The Information Technology group at DTCC delivers secure, reliable technology solutions that enable the firm to be the trusted infrastructure of the global capital markets. The team focuses on delivering high-quality information through activities such as development of essential applications, building infrastructure capabilities to meet client needs, and implementing data standards and governance.

Responsibilities

• Designing and developing solutions in FIS Integrity and ATS applications
• Resolve critical application alerts in a timely manner, including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and escalate to as needed
• Validate and submit responses to requests for information from ongoing audits
• Execute disaster recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Execute the pre-production/production application code deployment plans and end-to-end vendor application upgrade process (e.g. SNOW, SF, etc)
• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalate appropriately

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Fluid in FIS Integrity application functionality, particularly emphasis on contract administration, cash management, payment processing, and accounting
• Strong verbal and written communication skills - ability to work directly with Treasury end users and translate loose requirements into Integrity-based functional solutions
• Understanding of ISO20022 standards as relates to Statements and Payments
• Knowledge of ATS & Echos preferred, with ATS expertise a plus
• Crystal Reports knowledge a plus

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Pay and Schedule

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We offer a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).