Process Manager

About the role

The Process Manager will be a critical driver of organizational efficiency and strategic alignment across our support towers. This role requires an individual who can seamlessly blend hands-on project management, data-driven analytical rigor, and executive-level communication to influence outcomes, secure leadership buy-in, and deliver complex operational improvements with minimal guidance.

Responsibilities

• Strategic Project Delivery: Lead and manage end-to-end operational projects from concept development through launch, ensuring objectives are clearly defined and met.
• Executive Communication & Influence: Drive senior leadership alignment and secure project funding/approval by developing clear, concise, and compelling data-driven presentations.
• Operational Excellence & Analysis: Independently identify organizational needs and systemic problems using advanced analytical techniques and develop and implement innovative, cost-saving technical and process solutions.
• Planning & Governance: Facilitate and manage critical business cycles, including Quarterly Business Reviews (QBRs), Objective and Key Results (OKR) planning, and annual budget formulation.
• Team & Culture Enablement: Proactively manage cross-functional collaboration, build consensus among stakeholders, and actively contribute to a positive, inclusive work environment by mentoring associates and leading diversity and inclusion initiatives.

Qualifications

Basic Qualifications: High School Diploma, GED or equivalent certification and at least 1 year of Process Management or Risk Management experience.

Preferred Qualifications: Bachelor’s Degree, 2+ years of Project Management experience, and Business Process Management, PMP, Lean, Agile or Six Sigma certification.

Pay

The minimum and maximum full-time annual salaries for this role are: McLean, VA: $73,300 - $83,700, Plano, TX: $66,700 - $76,100, Richmond, VA: $66,700 - $76,100. This role is also eligible to earn performance-based incentive compensation.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.