Process Manager

This role is based in McLean, VA; Plano, TX; or Richmond, VA. Capital One will not sponsor new applicants for employment authorization for this position.

About the role

The Process Manager will be a critical driver of organizational efficiency and strategic alignment across support towers. This role requires an individual who can seamlessly blend hands-on project management, data-driven analytical rigor, and executive-level communication to influence outcomes, secure leadership buy-in, and deliver complex operational improvements with minimal guidance.

Responsibilities

• Lead and manage end-to-end operational projects (e.g., technology integrations, new agent rollouts, organizational change initiatives) from concept development through launch, ensuring objectives are clearly defined and met.
• Drive senior leadership alignment and secure project funding/approval by developing clear, concise, and compelling data-driven presentations. Tailor complex messages and strategies to resonate with diverse audiences, from frontline associates to C-level executives.
• Independently identify organizational needs and systemic problems using advanced analytical techniques (e.g., capacity modeling, Erlang model generation, and complex data manipulation). Develop and implement innovative, cost-saving technical and process solutions to drive efficiency and strategic objectives.
• Facilitate and manage critical business cycles, including Quarterly Business Reviews (QBRs), Objective and Key Results (OKR) planning, and annual budget formulation (e.g., Zero-Based Budgeting or ZBB).
• Proactively manage cross-functional collaboration, build consensus among stakeholders with varied viewpoints, and actively contribute to a positive, inclusive work environment by mentoring associates and leading diversity and inclusion initiatives.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Process Management or Risk Management experience.

Qualifications

• Bachelor’s Degree.
• 2+ years of Project Management experience.
• Business Process Management, PMP, Lean, Agile, or Six Sigma certification.

Pay

• McLean, VA: $73,300 - $83,700 for Process Manager.
• Plano, TX: $66,700 - $76,100 for Process Manager.
• Richmond, VA: $66,700 - $76,100 for Process Manager.

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.