Process Manager, Associate - Hybrid

About the role

As an Associate in Process Management on the Change Management Team within Empowering Dealer Success (EDS), you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

Responsibilities

• Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place
• Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes
• Understand best practices and drive well managed processes
• Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives
• Attend all Ops Readiness forums and guide to drive the conversation
• Review Ops Readiness communications for accuracy and effectiveness
• Drive weekly meetings to give Ops agents a platform to share P&P enhancements and ideas
• Assist in developing draft language for needed P&P updates, curate Operations training materials, job aids, email templates, etc.

Location

Plano, TX — hybrid, 3 days in office, remainder virtual.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in Process Management, Project Management, or Relationship Management
• At least 3 years of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 2 years of experience in Process Management, Project Management, or Relationship Management
• At least 2 years of experience in presenting to senior management
• At least 2 years of experience working in the auto finance industry

Pay

• Plano, TX: $66,700 – $76,100 (full-time annual)
• Eligible for performance-based incentive compensation (cash bonus and/or long-term incentives)