Senior Associate, Process Manager (Hybrid)
About the role
The Senior Associate, Process Manager in Bank Operations collaborates with cross-functional process, product, technology, and operations teams to optimize operational efficiency, minimize risk, and drive measurable business results.
Responsibilities
Operational Readiness: Quickly put structure in place to manage work in a dynamic complex environment, defining operating models for new initiatives and driving readiness decisions
Process Mapping & Design: Develop comprehensive, end-to-end process maps, value stream maps, and flow diagrams to document current-state operations and design optimized future-state workflows
Methodology Application: Utilize Lean Six Sigma (DMAIC), Business Process Management (BPM), and Agile frameworks to identify bottlenecks, reduce waste, eliminate process variance, and improve customer experience
Transition & Governance: Establish control metrics to monitor process health and partner with operations leaders to seamlessly transition changed processes into production
Data Collection & Trend Analysis: Extract, aggregate, and measure operational data to identify trends, performance gaps, capacity constraints, and operational risks
Data-Driven Problem Solving: Conduct structured root-cause analysis to resolve complex operational breakdowns and support data-backed business cases
Cross-Functional Partnering: Represent Bank Operations in change control forums, agile project teams, and enterprise-wide initiatives to assess process impact and advocate for department interests
Risk Mitigation: Focus on early risk identification and gap analysis to implement controls that ensure compliance and operational resilience
Executive Delivery & Training: Synthesize complex data and process changes into clear presentations and business cases for senior leadership. Deliver training to internal stakeholders on modified workflows and tools
Requirements
High School Diploma, GED or equivalent certification
At least 2 years of Process Management experience
At least 1 year of Data Analysis experience
At least 1 year of experience with Microsoft Office or G Suite
Qualifications
Bachelor’s Degree or military experience
Licenses/Certifications: Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 3 years of experience in Process or Project Management
At least 1 year of experience in Compliance or Risk Management
Benefits
This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.
Pay
Salaries for this role vary by location and are listed below:
Mclean, VA: $88,800 - $101,300 for Sr. Process Manager
Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager
Wilmington, DE: $80,800 - $92,200 for Sr. Process Manager
Schedule
The role is hybrid, with 3 days per week in the office and the remaining 2 days working virtually.