Process Improvement Manager, Planning, Analytics & Workforce Strategies

Key job responsibilities

• Lead and participate in cross-functional work to scope and execute complex projects across multiple organizations and stakeholders
• Gather and analyze data to identify ways to improve, centralize, standardize and automate processes
• Develop, implement, report and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Roll up your sleeves and do whatever is necessary; general manager / owner mentality

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to measure impact and determine improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree or equivalent
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• Experience managing multiple competing priorities simultaneously and driving goals to completion
• Experience working with data analytics and using these metrics to identify problems, or experience communicating with a wide range of stakeholders, including colleagues and leadership

Preferred Qualifications

• Master's degree in business, engineering, operations, supply chain, transportation logistics
• 3+ years of retail or operations, or 2+ years of management experience
• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma