Process Improvement & Innovation Lead

Responsibilities

• Lead cross-functional process improvement initiatives within Operations — partnering where workflows intersect with Sales, Marketing, Tech.
• Facilitate working agreements and shared objectives across teams of subject matter experts and operations leaders.
• Deploy Six Sigma and Lean methodologies to eliminate waste, manage risk, and improve quality in processes and products.
• Implement new tools, methods, and standard work that deliver measurable improvements in cost, quality, and cycle time.
• Owning full project lifecycle management for improvement initiatives: define scope, build project plans, manage timelines and resources, track milestones, surface risks early, and drive initiatives to completion with discipline and accountability.
• Establish standard workflows and collaborate with operations knowledge lead to create Standard Operating Procedures.
• Partner with the operations training lead to train teams on new or updated workflows, tools, or processes.
• Identify and act on both risks and opportunities, maintaining continuous alignment with business priorities and resource capacity.
• Develop and maintain a robust stakeholder communication cadence — building exec-ready reporting, curating progress decks, and presenting results at every phase of pilots and initiatives so leaders stay informed and aligned.
• Leverage low-code/no-code tools, process data, and operational metrics to design improvements, run structured pilots, and make data-driven recommendations on whether to scale, adjust, or stop.

Requirements

• 3–5 years of hands-on process improvement, operations, or project management experience — with a clear track record of identifying problems, leading pilots or initiatives, and delivering measurable results.
• Demonstrated experience managing projects end-to-end — including scoping, planning, risk management, and delivery — alongside process improvement work; Agile or PMP experience a plus.
• Ability to apply the right project management methodology — Agile, Waterfall, or hybrid — based on initiative type, and champion iterative approaches that keep teams moving and responsive to changing priorities.
• Demonstrated change management experience — landing process changes with frontline operations teams and driving adoption past the announcement.
• Strong organizational, communication, and critical thinking skills with a proven ability to manage multiple priorities in a fast-paced setting.
• Proficiency in project management tools (e.g. Smartsheet, Jira, Asana, or similar) and Microsoft Office; able to build and maintain project plans, track dependencies, and communicate status clearly across stakeholders.
• A collaborative mindset with a strong ability to lead through influence rather than authority.
• A genuine passion for process improvement — you find inefficiency frustrating and fixing it energizing. You challenge the status quo with data, not just opinions, and you bring others along on the journey.
• Six Sigma Green Belt or higher preferred (Black Belt a plus); Lean certification valued.
• Comfort navigating ambiguity and competing priorities is a must — this role operates in a fast-moving environment where priorities shift and your ability to stay focused and adaptable is key.

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program