Process Improvement Lead

About the role

...

Responsibilities

• ... each accountability. Then

  Requirements

  • ... each requirement. Then

    Benefits

    • ... each benefit. Then

      Pay

      ... salary range and bonus. Then

      Schedule

      40-hour full-time workweek.

      We must not include sections with filler. All sections have content. We must not repeat job title. Not include Job ID etc. We must remove boilerplate: "This position is listed on behalf of a partner company, who manages all applications and next steps." That's actually relevant? It's about partner managing applications; could be considered meta but maybe we can keep as part of About the role? It's not substantive about role; it's about application process. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The line about partner managing applications is maybe considered application instructions? It says "Our partner is looking for a Process Improvement Lead based in the United States." That's okay. The first sentence about partner managing applications could be considered application instructions; but it's not exactly instructions. Might be safe to keep? The instruction: "remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The line "This position is listed on behalf of a partner company, who manages all applications and next steps." is about applications; could be considered application instructions. Safer to drop it. We'll start About the role with "Our partner is looking for a Process Improvement Lead based in the United States." Then continue. Now we need to preserve all substantive information. Let's extract. About the role paragraph (excluding the first sentence about partner managing applications). We'll combine: "Our partner is looking for a Process Improvement Lead based in the United States. This role supports the launch and implementation of a new government healthcare contract by establishing the operational framework needed for successful execution. You’ll help design processes, controls, workflows, and operating practices across claims and financial services operations. The position works across multiple teams to identify process gaps, improve performance, and implement practical operational solutions. You’ll have visibility into claims and financial inventory while helping strengthen controls and workflow management. The role combines process improvement, operations, project management, and cross-functional collaboration in a highly regulated environment. You’ll work closely with senior leadership and operational teams to support a smooth transition and build scalable processes. This is a fully remote opportunity for an experienced operations professional who can bring structure, analytical thinking, and continuous improvement expertise to complex initiatives." That's good. Now Responsibilities (Accountabilities). List each bullet: - Support the stand-up and implementation of a new government healthcare contract, helping establish the operational framework, processes, workflows, and controls required for execution. - Partner with leaders and cross-functional teams to assess current processes, identify improvement opportunities, and implement solutions that enhance operational performance. - Help design and implement standardized operating procedures and controls across claims administration and financial services operations. - Monitor claims and financial inventory to identify trends, bottlenecks, risks, and opportunities for workflow improvement. - Develop and implement workflow enhancements that improve efficiency, quality, visibility, and operational consistency. - Establish and monitor operational controls designed to support accurate, timely, and compliant execution. - Coordinate and support large-scale projects related to process transformation, operational readiness, and implementation. - Collaborate with stakeholders across operations, claims, finance, project management, and other functional areas to align priorities and drive solutions. - Analyze operational performance and use findings to recommend practical improvements and corrective actions. - Support implementation activities during the transition into the new business opportunity, helping ensure processes and teams are prepared for operational requirements. - Apply continuous improvement methodologies to streamline workflows, reduce inefficiencies, and strengthen operational performance. - Provide updates and insights to leadership regarding process improvement initiatives, inventory, operational controls, risks, and implementation progress. - Maintain a structured, proactive approach to identifying issues and driving them toward resolution. Now Requirements list: - Bachelor’s degree required. - 5+ years of experience in operations supporting claims administration. - 2+ years of project management experience, including experience supporting large-scale projects. - Lean Six Sigma or Project Management certification required. - Demonstrated experience identifying operational inefficiencies and implementing process improvements. - Strong understanding of claims operations, workflows, inventory management, and operational controls. - Strong project planning, organization, analytical, and problem-solving skills. - Ability to collaborate effectively across multiple teams and organizational levels. - Strong communication skills, with the ability to translate operational issues into clear recommendations and action plans. - Ability to manage competing priorities, timelines, and complex implementation activities. - Comfortable working in a regulated environment where accuracy, compliance, documentation, and operational controls are important. - Ability to work independently in a remote environment while maintaining strong collaboration with distributed teams. - Must be a U.S. citizen due to government contract requirements. - Must successfully receive interim approval for a government security clearance through the National Background Investigation Services (NBIS). - Candidates currently residing in Puerto Rico are not eligible for this position due to government contract restrictions. - Ability to work from a dedicated home workspace without ongoing interruptions and maintain appropriate safeguards for protected information. - Reliable home internet connection with minimum speeds of 25 Mbps download and 10 Mbps upload. - Ability to travel occasionally to company offices for training or meetings. Now Benefits list: - Fully remote opportunity available across the United States, subject to the stated geographic eligibility requirements. - Annual base salary range of $94,900–$130,500, with actual compensation varying based on geographic location, experience, education, certifications, skills, and other job-related factors. (But that's Pay; we will put in Pay section.) - Eligibility for a bonus incentive plan based on company and/or individual performance. (Also Pay) - Medical, dental, and vision insurance. - 401(k) retirement savings plan. - Paid time off, company holidays, and personal holidays. - Paid parental and caregiver leave. - Short-term and long-term disability coverage. - Life insurance. - Additional programs and resources supporting employee wellbeing and healthcare decisions. - Opportunity to contribute to the implementation of a major government healthcare contract. - Exposure to large-scale process improvement, claims operations, financial services, and operational transformation. - Opportunity to work cross-functionally with senior leaders and diverse operational teams. We need to separate Pay and Benefits. So Benefits will exclude salary and bonus. Pay section will have salary range and bonus. Thus Benefits list: - Medical, dental, and vision insurance. - 401(k) retirement savings plan. - Paid time off, company holidays, and personal holidays. - Paid parental and caregiver leave. - Short-term and long-term disability coverage. - Life insurance. - Additional programs and resources supporting employee wellbeing and healthcare decisions. - Opportunity to contribute to the implementation of a major government healthcare contract. - Exposure to large-scale process improvement, claims operations, financial services, and operational transformation. - Opportunity to work cross-functionally with senior leaders and diverse operational teams. - Fully remote opportunity