Process Engineer (EDI Production Monitoring)
Charter Global · Baltimore, MD · 1 wk ago
HybridEngineeringContract
Responsibilities
- Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
- Conduct root cause analysis (RCA) and identify recurring incident patterns
- Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce)
- Collaborate with development, QA, and infrastructure teams for issue resolution
- Analyze and process EDI 837/835 healthcare claims and XML files
- Investigate claim errors (e.g., 999 rejections) and ensure data integrity
- Write and execute complex SQL queries across multi-database (Oracle) environments
- Develop and maintain SOPs, runbooks, and system documentation
- Document monitoring design, workflows, and support processes
- Contribute to continuous improvement initiatives and operational efficiency
Requirements
- Bachelor's degree in computer science, IT, or related field (or equivalent experience)
- 5-7+ years of experience in IT production support or operations
- Strong analytical, troubleshooting, and problem-solving skills
- Proficiency in SQL and Oracle databases
- Experience with incident management processes and tools
- Monitoring Tools: Dynatrace, Jenkins, Prometheus
- Databases: Oracle, SQL, Snowflakes
- EDI: 837/835 transactions, XML processing
- Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
Preferred Qualifications
- Knowledge of Claims Adjudication processes (Healthcare domain)
- Experience with EDI transaction standards and healthcare claims systems
- Exposure to object-oriented programming languages
- Experience working with Blue Cross Blue Shield (BCBS) or similar plans