Process and IT Manager

Key Responsibilities

• Lead end-to-end delivery of supply chain IT transformation projects from discovery and assessment through implementation, go-live, and stabilization.
• Manage WMS, TMS, and other supply chain software selection, evaluation, and implementation engagements.
• Assess client business processes and IT landscapes to develop technology strategies, implementation roadmaps, and solution recommendations.
• Facilitate workshops, requirements gathering sessions, and solution design activities with client stakeholders.
• Serve as the primary point of contact for project stakeholders, providing executive-level communication, status reporting, and governance throughout project execution.
• Collaborate with cross-functional teams, system integrators, and technology vendors to deliver successful client outcomes.
• Coordinate activities across client teams, software vendors, system integrators, and automation providers to ensure successful project delivery.
• Ensure solutions align with client business objectives, technical requirements, and industry best practices.

Client Relationship Management

• Develop and maintain trusted relationships with client stakeholders at all organizational levels.
• Provide strategic guidance throughout project execution and support clients in achieving their long-term supply chain technology objectives.
• Identify opportunities to expand client engagements and support long-term account growth.

Business Development & Practice Growth

• Support business development efforts through proposal development, solution design, client presentations, and strategic pursuits.
• Contribute to the continued growth of Miebach's Process & IT consulting practice by developing methodologies, best practices, and service offerings.
• Collaborate with colleagues across Miebach's Supply Chain Strategy, Network Design, Automation, and Implementation practices to deliver integrated client solutions.

People Leadership

• Mentor, coach, and develop consultants through project leadership, technical guidance, and regular performance feedback.
• Foster a collaborative, high-performing team environment focused on continuous learning and delivery excellence.
• Support recruiting, onboarding, and professional development initiatives within the Process & IT practice.