Procedure Scheduler

About the Role

Vital to the success of the organization by providing patients and visitors with a premier orthopaedic experience, focusing on their individual needs. This role is responsible for scheduling surgeries, tests, and maintaining the provider’s calendar.

Responsibilities

• Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
• Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures, including insurance pre-authorization.
• Establish and maintain effective working relationships with patients, providers, co-workers, and external contacts.
• Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
• Answer messages, emails, and/or voice mails in a timely manner.
• Provide guidance to patients/caregivers on completing necessary forms and information.
• Maintain/update physician(s) schedules and calendar(s).
• Comply with HIPAA guidelines.
• Perform other duties that may be necessary or in the best interest of the practice, including assisting other members of the company.
• Take the initiative in performing additional tasks that may be necessary or in the best interest of the practice.

Requirements

• High school diploma or equivalent required.
• Medical certification required; two to five years’ experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.
• Must be patient-care oriented with a team environment focus.
• Schedule flexibility, including overtime and weekends, as department needs change.
• Weekly travel between locations may be required.

Knowledge

• Knowledge of the company’s Mission, Vision, and Values.
• Knowledge of customer service principles and techniques.
• Knowledge of electronic health records and practice management systems.
• Knowledge of medical terminology.
• Knowledge of HIPAA guidelines.
• General knowledge of insurance guidelines.

Skills

• Proficiency in computer systems and software used for scheduling purposes.
• Ability to confirm patient’s insurance provider and either obtain prior authorization or communicate needs for prior authorization to appropriate parties.
• Strong decision-making and critical thinking skills.
• Strong interpersonal and teamwork skills.
• Strong customer service skills.
• Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.

Abilities

• Ability to lead by example while projecting a pleasant and professional image.
• Ability to demonstrate compassion while caring for others.
• Self-directed and motivated to proactively plan, prioritize, and complete tasks.
• Ability to maintain composure during challenging interpersonal interactions.
• Ability to handle multiple scenarios/interruptions throughout the day.
• Demonstrates regular, consistent, and punctual attendance.
• Exhibits a desire to continuously learn, improve service delivery, and work in a team environment.

Work Environment

• Medical office setting.
• Involves sitting approximately 90 percent of the day with repetitive data entry.
• Must be able to remain focused and attentive without distractions (e.g., personal devices).

Equipment Operated

Standard office equipment.