Scheduler

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel and pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
• For new and or referred patients, sets up in system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Fulfills other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Qualifications

• Level 1: High school diploma or equivalent required. Entry level position requiring 0-3 years’ experience preferably in a medical office setting. Knowledge of medical terminology, scheduling, and/or authorization experience preferred. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.
• Level 2: Minimum three years office experience, preferably in a medical office setting. Additional qualifications include knowledge of medical terminology and coding.
• Level Sr: Minimum five years office experience, preferably in a medical office setting. Additional qualifications include knowledge of medical terminology and coding.