Procedural Scheduling Coordinator

Job Summary

The Procedural Scheduling Coordinator is responsible for scheduling patients for a specific department(s). The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with physicians, patients, and staff. The position also requires interaction with physician offices to proactively drive business to the hospital.

Responsibilities

• Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site, and supplies.
• Schedules and registers patients via phone interaction to organize, arrange, and coordinate patient and facility needs by considering variables such as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs, and physician orders.
• Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability.
• Promptly informs physician offices of hospital changes.
• In the absence of the lead, supervisor, or manager, provides oversight for the Scheduling Department.
• PARTNERS WITH FACILITY LEADERSHIP TEAM TO MANAGE CAPACITY UTILIZATION.
• PROVIDES INSIGHTS AND OPPORTUNITIES FOR ENHANCED UTILIZATION BASED ON DAY-DAY WORKING AND UNDERSTANDING OF THE PROCEDURAL SCHEDULE.

Qualifications

• Required: Education - High school diploma (or equivalent)
• Experience - 2 years of scheduling experience (or related)
• PREFERRED: Education - Bachelor’s degree in a related field