Proactive Services Administrative Assistant

About the role

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

Responsibilities

• Aid in the creation, organization, and maintenance of all internal and external customer documentation pertaining to Preventive Maintenance contracts
• Survey customers after Preventive Maintenance visits to obtain feedback, record and track survey results, and provide data to management
• Promote software maintenance renewals (ArTube, Lantek, Teleservice)
• Perform other clerical and administrative office functions as assigned
• Assist the Proactive Services Administrator as needed

Requirements

• A high school diploma or equivalent
• Two (2) years of administrative, customer service, or similar experience required, preferably in the machine tool/manufacturing industry
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Excellent phone etiquette, interpersonal and customer service skills
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment and maintain composure in stressful situations
• Accurately document data in terms related to preventative maintenance
• Solid work ethic with proven dependability
• Excellent time management skills
• Fluent in Italian or Spanish preferred, but not required

Qualifications

• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Skills

• Knowledge of preventative maintenance processes
• Ability to work independently and effectively with minimal supervision
• Ability to meet deadlines and communicate deadlines to other team members

Benefits

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Pay

Salary range: $20.00 - $25.00 per hour

Schedule

Hours: Monday - Friday, 8:00 AM - 5:00 PM